Guest Experience Lead (GEL)

Flexible scheduling with a side of always feeling valued. This restaurant offers a job combo that will fit YOU.

IF YOU DECIDE TO USE THIS OPTIONAL TEMPLATE FOR YOUR ORGANIZATION, YOU SHOULD ONLY INCLUDE PERTINENT AND RELEVANT INFORMATION. (e.g., YOUR COMPANY BENEFITS, PAY RATE OR RANGE, EEO STATEMENT). THE OPTIONS BELOW ARE ONLY EXAMPLES. NOTE THAT SOME JURISDICTIONS MAY HAVE SPECIFIC REQUIREMENTs AROUND WHAT INFORMATION NEEDS TO BE DISCLOSED.

FOR EXAMPLE, IF YOU OPERATE IN A JURISDICTION THAT HAS SPECIFIC PAY TRANSPARECY REQUIREMENTS THAT MANDATE EMPLOYERS TO POST PAY RANGES AND/OR GENERAL DESCRIPTIONS OF BENEFITS FOR ALL POSITIONS POSTED, THE RECOMMENDATION WOULD BE TO UPDATE THE FIRST BULLET POINT TO “COMPETITIVE PAY FROM $XX to $XX / hour.” THESE AREAS INCLUDE RESTAURANTS IN CALIFORNIA, COLORADO, HAWAII, MARYLAND, CERTAIN AREAS OF NEW JERSEY, NEW YORK, WASHINGTON STATE, WASHINGTON D.C. ADDITIONAL STATES ARE EXPECTED TO ADOPT PAY TRANSPARENCY LAWS IN THE NEAR FUTURE.

WE RECOMMEND YOU FOLLOW UP WITH EPLI OR OTHER INDEPENDENT EMPLOYMENT COUNSEL REGARDING SPECIFIC REQUIREMENTS.

PERKS & BENEFITS:

• Competitive pay starting at $XX / hour plus cash incentives [OR Competitive pay from $XX.XX-$XX.XX / hour plus cash incentives]
• Flexible scheduling
• Paid sick leave and/or paid time away
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Employee discounts and free meals
• And much more!
• Available to full-time employees in select locations

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To be successful in this position, you’ll need:

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.