Service Manager

The goal of the Service Manager is to run an effective and profitable service department through accurate staffing, controlling all costs, retaining valuable customers, reaching goals, and maintaining all applicable service records.

What You'll Do:

• Take the initiative to exceed customer satisfaction, even if it means overcoming obstacles
• Develop and implement a marking plan to promote new and repeat business
• Hire, train, motivate and develop all service department staff
• Keep up-to-date on all industry-specific information and dealership policies and procedures
• Understand and keep abreast of all Federal, State, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, etc.
• Ensure compliance with manufacturer warranty and policy procedures
• Monitor and control the performance of the department using appropriate reports, tracking systems, surveys
  
  
  

Our Ideal Candidate:

• Acura experience preferred
• Dealership experience required
• Holds an inherit focus towards exceptional customer service
• Enjoys leading in a dynamic environment that requires a competitive and confident attitude
• Has empathy towards customers and their problems
• Requires high standards and delivers them to set an example
  
  
  

Qualifications:

• Two years in an automotive service department preferred
• Two years of college with a strong emphasis on business skills preferred
• One year of supervisory experience
• Luxury German Experience required
• Valid Driver's License
  
  
  

We Offer:

• Competitive Pay
• 401k
• Medical, Dental, & Vision
• Paid Time Off (PTO)
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.