Receptionist - Admissions

About McDaniel College:

McDaniel College is a four-year, independent college of the liberal arts and sciences offering over 100 undergraduate and graduate programs. One of the original "Colleges That Change Lives," McDaniel emphasizes experiential learning and student-faculty collaboration to develop the unique potential in every student. Represented by the Green Terror, over 20 athletic teams compete in the NCAA Division III Centennial Conference. A student-centered community of 1,600 undergraduates and 1,400 graduate students offers access to both Baltimore and Washington, D.C., plus a European campus in Budapest, Hungary.

This position has a budgeted hiring rate of $17.00 - $17.50/hour. The position is classified as a C3. The C3 salary band for all positions at the college within this classification has a minimum rate of $16.75 and a maximum rate of $24.12. This is a full-time, 35-hour per week position.

At McDaniel College we value our employees by offering our full-time employees tuition remission, 403B retirement accounts, paid time off, medical insurance, flexible spending accounts, life insurance, and paid maternity and parental leave. For more information about the college's benefits, please click here to review the 2025 benefits guidebook and click here to view 2025 premium rates.

Job Description:

Reporting to the Admissions Event and Experience Manager, this 12-month position is the primary contact for phone and in-person greetings of guests visiting the Admissions Office. The role provides support for all campus visitors and is an integral member of the Visit Team, collaborating with the Admissions Event and Experience Manager, Event Operations Assistant, and Counselor-On-Duty to ensure a seamless, welcoming experience that leaves a positive impression on both first-time and returning visitors. Responsibilities include managing the online calendar to register prospective student visits, responding to inquiries via the visits and general admissions email accounts, and maintaining the reception area and lobby to create a tidy, inviting environment. Success in this role requires strong attention to detail, excellent organizational, communication, and technical skills, and the ability to adapt quickly in a fast-paced setting.

Specific Responsibilitie

First-line person to answer multi-line phone; assisting, screening and routing calls and voice mail messages.

• Provides clear, accurate responses to general admissions calls related to standard admissions matters such as: being able to report missing information for students' applications, transferring counselor specific questions to the respective admissions counselor, and scheduling students for campus visits.
• Handles a high volume of incoming calls in a friendly, efficient manner in a highly disruptive environment.
• Returns voicemails left on the admissions line within 24 hours.

Maintain up-to-date shared Admissions outlook calendar to reflect scheduled visit and event information.

• Input and track scheduled counselors on duty, admissions student workers, special accommodations, and alternative spaces for daily visits.
• Manage and regularly update calendar holds for Admissions visits and events by identifying staff required,
• Ensure calendar information is accurate and accessible to relevant team members.

Assist the Admissions Event and Experience Manager with detail-oriented preparations for all daily on-campus and virtual visitors, group visits, and all small-scale recruitment events, as well as scheduling students for individual campus visits, and the greeting of visitors.

• Have the ability to interact with people of all backgrounds and greet each in a welcoming and friendly manner.
• Show superb customer service ability in periods of heavy volume of phone activity and visitors in the lobby.
• Post welcome signs on visitor parking spaces, welcome screens, and prepare personalized visit handout materials for daily visitors including but not limited to academic maps, class visit information, and customized folders based on student status.
• Assign student tour guides for visiting families.

Utilize the Admissions CRM, Technolutions Slate, to enter prospective student information at the point of contact, register students for visits, assist families with admission deadlines, processes, and status updates.

• Enter appropriate prospective data for new records, updating records, visit requests and phone calls.
• Verify visit schedule and the type of visit requested based on the time of year and type of student.
• Enter appropriate data related to each visitor during the check-in process and updating data after their visit.
• Log email responses into the proper student records.
• Review pre-visit queries regularly to review student status, personalized visit requests and ensure students who have cancelled their application or been denied, are not registered for a future visit.

Read, respond to and/or forward all emails received via the visits@mcdaniel.edu account on a daily basis. Check account several times each day to ensure a timely response and to assist in scheduling visits as efficiently as possible.

• Responds to emails within 24 hours.
• Look up counselor responsible emails and forward to the proper recipient as needed.

Greet and check in student and family visitors with warmth and professionalism, setting a positive tone for both guests and the overall office environment.

• Manage daily front desk operations and office traffic in a friendly, organized, and composed manner, including during high-volume visits.
• Notify appropriate Admissions counselors of guest arrivals.
• Foster a calm, welcoming environment by remaining flexible and poised when handling last-minute schedule changes, walk-ins, or large group arrivals.
• Partner closely with the Admissions Event & Experience Manager to adapt to evolving visitor needs and ensure a seamless experience for all guests.

Maintain Carroll Hall Visitor Areas.

• Monitor public spaces in Carroll Hall to ensure that it is clean, attractive, and welcoming to visitors.
• Stage lobby area with pleasant music for visiting families.
• Maintain supply of brochures and flyers.
• Submit work orders when issues arise that require repairs.
• Order and maintain coffee station supplies.
• Order and maintain water cooler bottles.

Serve as person of contact for all aspects of customer service training in the office and across the division.

• Provide initial and ongoing training related to answering phones, greeting and prioritizing visitors and students, sending emails, and responding to voicemails.

Perform other duties as needed or required to support the function of the Admissions Office.

• Assist with data entry, in-house mailings, and outreach calls to maximize visitor attendance.
• Assist other Admissions Staff with projects and tasks.
• Assist the Enrollment Division Event Manager with preparation for admission yield events.
• Assist with Admission Office and Enrollment Division events as requested.

Information Security Role: Data User

• Follow the policies and procedures established by the appropriate Data Stewards. P
• Comply with federal and state laws and regulations as well as College policies, procedures, and standards associated with the College computing resources and institutional data used.
• Use institutional data only as required for the conduct of college business within the scope of employment.
• Implement safeguards prescribed by appropriate Data Stewards for Limited Access and Restricted Data.
• Ensure the appropriateness, accuracy, and timeliness of institutional data used for the conduct of college business.
• Report any unauthorized access, data misuse, or data quality issues to the appropriate Data Steward for remediation.
• Accept and complete the confidentiality statement yearly if access includes Restricted data.
• Report any suspected data breach to the CIO and the IT Help Desk as soon as possible.

Requirements:

Qualifications

• High school or equivalent diploma required.
• Two years of related experience required. Bachelor's degree may be substituted for experience.
• Admissions experience or previous work in a college setting is desired.
• Demonstrated experience and comfort with online systems, and specifically an online calendar system is essential.
• Excellent interpersonal, communication, organizational skills to maintain a professional and service-oriented demeanor. Must possess composure, tact, diplomacy, and discretion and be able to react quickly and calmly when last-minute changes occur.
• Excellent time management skills and the demonstrated ability to regain focus after interruptions.
• Working knowledge of a Windows environment and the Microsoft Office Suite (specifically merging documents in Word and manipulating data in Excel).
• Working knowledge of general office equipment.
• Ability to anticipate and plan for cyclical activities.

Working Conditions

While performing the duties of this job, the employee is routinely working in a normal office environment with minimal exposure to adverse conditions. The noise level in the work environment is usually minimal.

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Sitting for long periods of time.
• Some bending and stooping when working with files.
• Limited lifting involved but not more than 10 pounds at a time.
• Finger dexterity for typing and use of other office equipment

Additional Information:

McDaniel College, in compliance with federal and state laws and regulations, does not discriminate in the recruitment, admission, and employment of students, faculty, and staff in the operation of any of its educational programs and activities. McDaniel College will not tolerate any discrimination or harassment on basis of any protected status including protective hairstyle, race, religion, color, ancestry or national origin, disability, age, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, military status, genetic information, marital status, veteran's status, or any other actual or perceived legally protected characteristics.

Application Instructions:

Completed applications must include a cover letter addressing position qualifications and related experience, resume, and the names and contact information of three professional references. Review of applications will begin immediately. Review of applications begins immediately.

Please click the Apply Now button below to begin your application.