What are the responsibilities and job description for the IT Technician position at McD Mateos?
We are seeking a dependable and motivated (OTP) IT Technician to provide in-person, on-site technical support across multiple McDonald's restaurant locations. This is a field-based role that requires regular travel between stores, hands-on troubleshooting, installations, and direct interaction with store teams. The ideal candidate is self-driven, professional, and comfortable working independently in active restaurant environments.
Key Responsibilities
- Provide on-site technical support for restaurant technology systems
- Troubleshoot and resolve hardware, software, and connectivity issues
- Install, replace, and upgrade equipment including:
- POS systems and registers
- Kiosks and peripherals
- TVs, monitors, tablets, and printers
- Network equipment.
- Run, diagnose, secure, and organize cabling as needed
- Communicate clearly with store managers and central IT team
- Document work accurately using tickets, notes, and photos when required
- Follow company procedures, escalation paths, and response timelines
- Travel between assigned locations to provide timely support
- Maintain professionalism while working in fast-paced restaurant environments
Required Qualifications
- Basic to intermediate IT troubleshooting experience
- Hands-on experience with hardware, installations, or technical field work
- Ability to work independently with minimal supervision
- Strong communication skills with non-technical users
- Reliable personal transportation is required
(This role involves regular travel between locations for on-site support)
- Willingness to work flexible hours when needed, including occasional weekends
- Ability to lift, carry, and install equipment up to 50 lbs
Physical Requirements
- Ability to safely climb ladders to diagnose or install cabling and equipment
- Ability to perform physical installation work such as mounting TVs and registers
- Ability to stand and work on feet for extended periods
- Comfortable working in active restaurant environments
Preferred Qualifications (Nice to Have)
- Familiarity with POS systems (NCR, PAR, or similar)
- Basic networking knowledge (LAN, Wi-Fi, cabling)
- Experience with surveillance systems or access points
- Familiarity with Microsoft 365, Teams, or ticketing systems
Additional Information
- This is not a remote position
- This is not a software development role
- This position requires hands-on, in-person technical work
Compensation & Growth
We offer competitive pay based on experience, vehicle reimbursement , Gas Reimbursement, phone Reimbursement , and opportunities for growth within a fast-expanding organization .
Visit www.mcdmateos.com
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- Employee assistance program
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Tuition reimbursement
Work Location: In person
Salary : $40,000 - $55,000