What are the responsibilities and job description for the IT Technician position at Express IT Solutions?
Position Overview We're hiring an IT Technician for in-store and residential service work. This is a hands-on, customer-facing role — not a remote position, not a helpdesk queue. You'll be the one physically diagnosing machines, talking to customers face to face, and owning repairs from intake to completion. If you need someone looking over your shoulder to troubleshoot a failed hard drive or a malware-infected Windows PC, this isn't the right fit. If you can hit the ground running and you enjoy the work, keep reading.
What You'll Actually Be Doing
- Diagnosing and repairing desktops, laptops, and peripherals
- Hardware upgrades: RAM, SSDs, power supplies, and similar components
- Windows and macOS troubleshooting and OS-level repairs
- Virus removal, system cleanups, performance optimization
- Home networking support: Wi-Fi, routers, printers, basic connectivity issues
- New computer setup, data transfers, OS installations
- Explaining the issue and the fix to customers clearly and without condescension
- Documenting repairs accurately in our ticketing system
What We're Looking For
- Minimum 2 years of paid, hands-on IT support or computer repair experience — personal projects and hobbyist background alone won't qualify you for this role
- Demonstrated ability to diagnose PC hardware failures independently
- Solid working knowledge of Windows; macOS familiarity is a real plus
- CompTIA A or equivalent certification preferred — not required if your experience speaks for itself
- You actually like talking to people; customer communication is half the job
- Reliable, on time, and self-directed
What We Offer
- Competitive pay based on real experience (we pay fairly for people who deliver)
- Health, dental, and vision insurance
- Paid time off and holidays
- Ongoing training and room to grow into higher-level technical work
- A team that won't micromanage you
To Apply Send your resume and a brief note (a few sentences is fine) describing a specific repair or technical problem you diagnosed and solved on your own. Applications without this will not be reviewed.
Pay: $22.00 - $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Hi {CANDIDATEFIRSTNAME},
Thank you for applying for the {JOB_TITLE} position with Express IT Solutions. We appreciate you taking the time to submit your application.
Our team is currently reviewing candidates, and we’ll be in touch if your experience aligns with the next steps in our hiring process or if we need any additional information from you.
Thank you again for your interest in joining Express IT Solutions. We wish you the best and appreciate your patience.
Best regards,
The Express IT Solutions Team
Experience:
- IT: 3 years (Required)
Ability to Commute:
- Fayetteville, NY 13066 (Required)
Work Location: In person
Salary : $22 - $28