Student Account and Finance Coordinator

Organization Overview

For 190 years, we have been a progressive leader within the Reformed tradition committed to fostering a community of Christian leadership that serve diverse ministries and congregations in a challenging and complex world. Through academic excellence, critical reflection, and transforming witness, McCormick Theological Seminary uniquely equips excellent Church leaders for faithful, inclusive, and liberating ministries in God’s world.

Position SummaryReporting to the Vice President of Finance, this position works closely with the offices of the Registrar, Financial Aid, Student Affairs, and other staff, administrators, and faculty members. It is responsible for managing student accounts, providing excellent customer service to students, and supporting the finance team with accounting and administrative tasks. This role ensures accuracy, efficiency, and timeliness in the student billing process while assisting with broader financial operations to support organizational goals.

Essential Duties and Responsibilities

Student Account Management:

• Account Management - manage student accounts and receivables, including tuition billing, fees, payments, credits, payment plans and adjustments.
• Customer Service - Serve as the primary point of contact for student account inquiries via phone, email, and in-person. Educate students on payment options, financial policies, and deadlines. Ensure professional service and clear communication with students and internal departments.
• Collaboration - Collaborate with departments such as Financial Aid, Registrar and Admissions to resolve account issues and to ensure transparency and positive relationships.
• Collections & Outreach - Monitor past-due accounts, follow up on delinquent accounts with sensitivity and professionalism. Place/release holds on accounts as needed, ensuring compliance with organizational policies.
• Financial and Regulatory Compliance – Manage the preparation and distribution of 1098-T tax forms in accordance with IRS regulations.
• Reconciliations - Reconcile student accounts receivable and payment transactions to the general ledger, ensuring accuracy and timely resolution of discrepancies.
• Reporting - Prepare and maintain regular reports on student billing, collections, and payment activity; track key metrics such as outstanding balances, payment plans, and refunds to support financial reporting and analysis.

Finance and Administrative Support:

• Assist the finance team with accounts payable tasks as needed.
• Provide general administrative support, including data entry, filing, and reporting.
• Assist in maintaining financial documentation, records, and reports for audits or other purposes.
• Support the annual budgeting process by compiling data, maintaining spreadsheets and tracking submissions.
• Provide administrative and technical support for various finance-related projects.
• All other duties as assigned.

Education and/or Experience

· Associate’s degree in Accounting, Finance, Business Administration, or a related field required. Relevant work experience considered.

· Two years of demonstrated experience working with students or customers in a service-oriented environment, with the ability to explain financial information clearly and professionally.

· Excellent PC skills with proficiency in Microsoft Office software, especially Excel. Ability to use general office machines, especially calculators.

Preferred Qualifications

· Bachelor’s in Accounting or Finance preferred.

· Experience in Higher Education or nonprofit preferred

· Experience using Colleague or similar accounting and student information systems.

· Accounting skills preferred

· Knowledge of FERPA and other privacy protection laws related to higher education institutions and their students.

Competencies:

· Personable and professional demeanor with strong interpersonal skills; able to work independently and build effective relationships with students, faculty, administrators, and staff.

· Highly dependable with strong organizational, administrative, and communication skills; able to manage multiple priorities and meet deadlines simultaneously.

· Ability to identify issues, research potential solutions, and apply sound judgment to resolve student account concerns or discrepancies in a timely and effective manner.

· Ability to maintain confidentiality and handle sensitive financial information in compliance with FERPA regulations.

· Demonstrates excellent customer service skills and attention to detail.

General Requirements:

· Passion for MTS’s mission and purpose and ability to communicate this passion to others.

· Ability to serve as an advocate and exemplar for the vision, values, and mission of MTS.

· Demonstrate strong relational skills.

· Information regarding students and employees must remain confidential. Individuals who break confidentiality are subject to dismissal.

· All employees shall avoid even the appearance of conflict of interest, special interest, or any other inappropriate conduct.

· Awareness of our multi-cultural environment with the ability to distinguish diverse characteristics and the ability to work accordingly.

Type of work environment associated with the job:

· Indoor, office setting

· Must be able to lift 5lbs-15lbs.

· Regular use of computers, phones, printers, and other office equipment.

· In-person with flexible options of remote work

· Occasional extended hours during peak billing or registration periods.

· Participates in student events including orientations and Commencement.

Pay: From $25.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person

Salary : $25