What are the responsibilities and job description for the Automotive Product Specialist (Bilingual – Spanish/English) position at McCluskey Automotive?
We are seeking a highly motivated Automotive Product Specialist (Bilingual – Spanish/English) who is fluent in Spanish and English to assist customers through both in-person showroom visits and digital sales channels. This role is ideal for a customer-focused professional who excels at building relationships, managing leads, and delivering an exceptional buying experience for Spanish-speaking customers.
JOB TITLE: Automotive Product Specialist (Bilingual – Spanish/English)
REPORTS TO: Sales Manager
LOCATION: Cincinnati, OH – Kings Auto Mall
A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:
- Engage with customers in person, by phone, text, email, and online chat to understand their vehicle needs and preferences
- Manage and follow up on digital leads (website, CRM, third-party platforms, and social media inquiries)
- Provide product knowledge, vehicle demonstrations, pricing explanations, and financing options in Spanish and English
- Guide customers through the full sales process, from initial contact to vehicle delivery
- Build long-term relationships to drive repeat and referral business within the Spanish-speaking community
- Maintain accurate customer records and sales activities in the CRM system
- Collaborate with finance, service, and management teams to ensure a seamless customer experience
- Stay informed on current inventory, promotions, and manufacturer programs
- Meet or exceed individual and team sales goals
WE’RE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS:
Required Qualifications
- Fluent in Spanish and English (verbal and written) – Required
- Previous automotive sales or customer-facing sales experience preferred
- Strong communication, negotiation, and interpersonal skills
- Comfortable working with digital tools, CRM systems, and online leads
- Professional appearance and customer-first mindset
- Valid driver’s license with a clean driving record
- Ability to work flexible hours, including evenings and weekends
Preferred Qualifications
- Prior experience working with digital automotive leads
- Knowledge of financing, leasing, and vehicle protection products
- Experience serving bilingual or multicultural customer base
HERE’S HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES):
- Medical, dental, and vision benefits
- Voluntary benefits available
- Car Demo Program
- Paid time off upon hire
- Paid company holidays
- 401(k) with conditional employer match after 6 months of employment
- Growth potential
- Automotive discounts
IF YOU ARE QUALIFIED, YOU WILL BE CONSIDERED FOR THIS POSITION:
An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V. Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting. McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at 513-679-9357