What are the responsibilities and job description for the HVAC Service/Maintenance Technician position at McClintock Heating Cooling & Electrical?
Company Description McClintock Heating, Cooling, & Electrical is a family-owned and operated company serving Indian Trail, Matthews, and the greater Charlotte, North Carolina area with quality HVAC products and services. The team specializes in heating, air conditioning, and electrical solutions, including heat pumps, central air systems, and furnaces. With more than 60 years of combined experience, McClintock focuses on improving home comfort, reducing energy costs, and enhancing indoor air quality. The company is committed to setting high standards in workmanship and customer satisfaction. Homeowners rely on McClintock as a trusted partner that delivers customer-centric interactions every time.
Role Description This is a full-time, on-site HVAC Service/Maintenance Technician role based in Indian Trail, NC. The technician will perform service calls and routine maintenance on residential HVAC systems, including diagnostics, repairs, and preventive care for equipment such as heat pumps, air conditioners, and furnaces. Responsibilities include inspecting systems, identifying issues, completing repairs, and documenting all work performed in a clear and accurate manner. The role involves communicating with homeowners to explain findings, recommend solutions, and ensure a positive service experience that supports customer satisfaction. The technician will also follow safety guidelines, comply with local codes and EPA regulations, maintain tools and company vehicles, and collaborate with the team to meet scheduling and service objectives.
Qualifications
Role Description This is a full-time, on-site HVAC Service/Maintenance Technician role based in Indian Trail, NC. The technician will perform service calls and routine maintenance on residential HVAC systems, including diagnostics, repairs, and preventive care for equipment such as heat pumps, air conditioners, and furnaces. Responsibilities include inspecting systems, identifying issues, completing repairs, and documenting all work performed in a clear and accurate manner. The role involves communicating with homeowners to explain findings, recommend solutions, and ensure a positive service experience that supports customer satisfaction. The technician will also follow safety guidelines, comply with local codes and EPA regulations, maintain tools and company vehicles, and collaborate with the team to meet scheduling and service objectives.
Qualifications
- Strong troubleshooting skills and the ability to diagnose HVAC system issues accurately and efficiently.
- Experience with maintenance & repair and preventive maintenance for residential HVAC equipment.
- Knowledge of EPA regulations and possession of EPA certification (or eligibility to obtain within a defined timeframe).
- Commitment to customer satisfaction, with the ability to communicate clearly, listen actively, and provide professional service in customers’ homes.
- Understanding of HVAC fundamentals, including airflow, refrigeration cycles, electrical components, and safety practices.
- Valid driver’s license with a clean driving record and ability to travel to customer locations in the service area.
- Physical ability to work in attics, crawl spaces, and outdoor environments, and to lift and move HVAC equipment and tools as required.
- Prior experience as an HVAC technician or completion of relevant vocational/technical training; NATE or similar certifications are a plus.
- Reliability, punctuality, and the ability to work independently as well as collaboratively within a small team environment.