What are the responsibilities and job description for the Fixed Ops Manager position at McClains RV Superstore Fort Worth Inc?
Description
Well established RV dealership with plenty of growth potential is searching for an experienced Service and Parts professional who can lead the dealership fixed ops departments to achieve targeted goals. The ideal candidate will have several years of experience in automotive or RV dealership Fixed Operations Manager oversees not only the service department, but also the parts department, body shop, and wash team. Fixed operations managers are responsible for the reputation, efficiency and profitability of these departments. We are looking for a professional who can maintain profitability while controlling and maintaining customer satisfaction. As with all positions within our dealership, our Manager of Fixed Operations is expected to uphold the highest ethical standards.
* Preparing an annual operating budget, goals and objectives for each department and
monitoring the departments’ performance.
* Directing the hiring and training of managers for the service, parts and body departments
* Working with department managers to improve profitability and efficiency
* Creating and maintaining a positive relationship with customers, ensuring that
department staff is helpful, as well as making customer satisfaction a priority to ensure
referral and repeat business.
* Working directly with customers and warranty clerks to administer warranty claims, as
well as understanding and applying warranty guidelines.
* Creating dealership service and pricing policies for approval by the general manager
* Ensuring that service repairs are performed efficiently and correctly by conducting spot
checks on jobs
Requirements
* Dealership Service and Parts management experience
* Technical knowledge and experience
* National Institute of Automotive Service Excellence (ASE) Certifications, a plus
* RV experience is preferred
* Strong leadership skills
* Great organizational skills
* Excellent communication skills
* Computer proficient
* Professional References
Salary : $125,000 - $200,000