What are the responsibilities and job description for the Automotive Fixed Ops Software Trainer position at PBS Systems?
Company Name
PBS Systems
Job Location:
Arlington, Texas
Job Type
Full-time, Permanent
No. Of Openings
01
Internal Job Title
DTO Trainer - Fixed Ops
Reports To
Team Lead, DTO Fixed Ops
Job Requirement(s)
Up to 2 weeks of travel per month within the USA and Canada
“PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”
The Opportunity
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.
The Role
As a DTO Trainer - Fixed Ops, you will deliver training and support to new and existing customers on our Dealer Management Software (DMS) in the Parts and/or Service silo. You’ll lead virtual sessions via phone and online platforms as well as providing onsite training during new client software installations. Your role is key to ensuring a smooth and successful onboarding experience.
This position is based in our Arlington, Texas office and will require regular travel to customer sites across the USA, Canada, and the Caribbean. Approximately 50% of your time will be spent working from the office, while the other 50% will involve onsite visits to dealerships as part of the software installation and training team.
What You’ll Do
MUST HAVE Skills:
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
#INPBS
PBS Systems
Job Location:
Arlington, Texas
Job Type
Full-time, Permanent
No. Of Openings
01
Internal Job Title
DTO Trainer - Fixed Ops
Reports To
Team Lead, DTO Fixed Ops
Job Requirement(s)
Up to 2 weeks of travel per month within the USA and Canada
“PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”
The Opportunity
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.
The Role
As a DTO Trainer - Fixed Ops, you will deliver training and support to new and existing customers on our Dealer Management Software (DMS) in the Parts and/or Service silo. You’ll lead virtual sessions via phone and online platforms as well as providing onsite training during new client software installations. Your role is key to ensuring a smooth and successful onboarding experience.
This position is based in our Arlington, Texas office and will require regular travel to customer sites across the USA, Canada, and the Caribbean. Approximately 50% of your time will be spent working from the office, while the other 50% will involve onsite visits to dealerships as part of the software installation and training team.
What You’ll Do
- Develop proficiency and stay up to date with PBS Software Expertise
- Master the process of training new customers on the Parts and/or Service silo of PBS software
- Proactively learn new products to expand our PBS knowledge
- Conduct training sessions for our customers, in the assigned silo, and when possible in other silos as well
- Perform installation tasks and serve as a reliable installation resource without the need for direct supervision
- Confidently navigate and discuss the features of our Dealer Management Software to deliver exceptional support and solutions to our customers
- Build and maintain strong customer relationships by proactively identifying client needs and ensuring expectations are consistently met or exceeded
- Accurately enter and update data into company databases and systems, ensuring completeness and correctness of information
- Maintain documentation and update it as departmental processes evolve
- Document tickets, investigate arising issues, and escalate them to the appropriate teams
- Effectively prioritize and manage tasks independently, demonstrating sound judgment without requiring direction from Team Leads
- Promptly respond to both internal and external training requests
- Share knowledge within your own silo and with others across the DTO (Dealership Training & Optimization) team
- Commit to continued education and cross-training activities
- Ensure consistent monitoring of the client calls queue
- Create and maintain a positive work environment
- Perform other duties and responsibilities as assigned
MUST HAVE Skills:
- 1-2 years’ experience in a dealership environment, with a focus in Fixed Operations
- Strong computer skills are required, with proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and the ability to quickly learn and adapt to new software tools is essential
- Ability to travel within the USA and Canada up to 2 weeks per month; valid passport (or US/Canadian visa, if applicable) and valid full-class driver's license are required
- PBS software experience is a strong asset
- Excellent communication skills, including presentation and public speaking
- Experience facilitating in-person and virtual training sessions
- Strong problem solving and trouble shooting skills
- Effective time management and organizational skills
- Strong multi-tasking and prioritization
- Outstanding documentation abilities
- High School Diploma
- Professional Development – Ongoing training, certifications, and career growth opportunities
- Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean
- Comprehensive Health Benefits – Medical and dental coverage
- Paid Time Off – Vacation time, personal days, and paid holidays
- Inclusive Culture – A supportive, collaborative team environment where your voice matters
- Employee Recognition – Regular appreciation programs and performance incentives
- Competitive compensation package – Including a competitive annual base salary, bonus for product certification up to $4,800 per year, great referral bonus, etc.
- Staff discounts - GM, Dell, Goodlife and more
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
#INPBS
Salary : $4,800
