What are the responsibilities and job description for the Front Desk Staff position at McCauley Hometown Dental?
Front Desk Receptionist and Patient Care Coordinator
Full-Time | Monday–Thursday | 7:30 AM–5:00 PM
Do you enjoy helping patients feel welcomed and cared for from the moment they call or walk through the door? We're looking for an experienced Front Desk Receptionist to join our growing dental team!
The ideal candidate is friendly, organized, adaptable, and thrives in a fast-paced environment where schedules can change quickly. If you have dental experience, excellent communication skills, and enjoy providing outstanding customer service, we'd love to meet you.
Responsibilities:
- Welcome and check in patients with a warm, professional attitude.
- Answer incoming phone calls with exceptional customer service.
- Schedule and coordinate patient appointments while efficiently managing last-minute schedule changes.
- Assist patients with registration forms and other paperwork as needed.
- Verify and update patient information.
- Communicate clearly with patients regarding appointments, treatment, and office policies.
- Work closely with the clinical team to keep the daily schedule running smoothly.
- Maintain accurate patient records and documentation.
- Provide an exceptional patient experience from start to finish.
Qualifications
Required:
- Previous dental office experience
- Excellent verbal and written communication skills
- Outstanding phone etiquette
- Strong organizational and multitasking abilities
- Ability to adapt quickly to schedule changes and a fast-paced environment
- Positive attitude with a team-first mindset
- Exceptional customer service and patient care skills
Preferred:
- Experience using Open Dental
- Bilingual (English/Spanish)
Benefits:
- Competitive pay based on experience
- Paid Time Off (PTO)
- 401(k) with employer matching
- Supportive team environment
If you're passionate about helping patients and enjoy working with a team that values communication, efficiency, and exceptional care, we'd love to hear from you!
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Experience:
- Dental office: 1 year (Required)
Work Location: In person
Salary : $12 - $13