E-Billing Specialist

McCarter & English LLP is seeking an E-Billing Specialist who may be based in any of our offices. The salary range for this position is $68,000 – $78,000 annually, depending on experience. A minimum of two years e-billing experience is required. If you have the appropriate experience, we invite you to consider joining our team. Candidates who receive an offer of employment will be processed through a background check which will be an individualized assessment based on the applicant’s or employee’s specific record and the duties and requirements of the specific job. Please send your resume and cover letter to the attention of Christine Lydon, Esq., at recruiting@mccarter.com.

As the Junior E-Billing Specialist, you will be responsible for assisting the e-Billing and Rates Manager and e-Billing team with all on-boarding and client electronic billing platform changes. In addition to supporting the internal administrative needs of the Billing and Collections teams, this position will also be responsible for coordinating e-Billing requirements for various partners, legal assistants, and clients. Requirements include communication of the e-Billing processes, services, and procedures to ensure accurate and timely entry into the firm’s billing system, while maintaining a high-level of customer service.

What you do:

E-Billing Tasks

• Assist the e-Billing Supervisor and e-Billing team with all electronic on-boarding needs to include, client matter setup and mapping and rate updates/maintenance in the various e-Billing platforms utilized by the firm clients
• Assist e-Billing team with troubleshooting e-Billing-related issues
• Transmit electronic billing (“e-Billing”) via eBilling Hub and various e-Billing sites
• Responsible for recording and maintaining accurate phase, task, and billing codes
• Assist with e-Billing preparation for more sophisticated e-bills and/or on-demand requirements as available (both manual & electronic)
• Have direct contact with billing partners to resolve e-Billing-related issues
• Reprint posted invoices and provide copies, as necessary
• Produce ad hoc reports as requested
• Submit Appeals, Accruals and budgets via e-Billing sites
• Maintaining and adding timekeepers to restricted lists in Time Entry software
• Send weekly reports to the Billing Team for un-submitted invoices and rejected invoices.
• Follow up with Billing Team to ensure submission of invoices
• Prepare invoices for usage of various e-Billing sites

Client/Attorney Requirements

• Coordinate special client billing requests with E-Billing Supervisor
• Coordinate approval and implementation of special rate arrangements in collaboration with the Pricing, Project Management team and the Billing Compliance teams
• Respond in a timely manner to Client Accounting emails and help line calls
• Assist with preparing client and/or attorney analyses as needed
• Research rejected and reduced invoices for resubmission to sites. Sending short paid invoices to A/R team for write offs.
• Maintain client/matter maintenance information in coordination with the Billing Compliance team
• Work collaboratively with collection coordinators on accounts receivable issues
• Interacts with Conflicts Department for new matter openings and record maintenance in coordination with the Billing Compliance team

Who you are:

• A minimum of 3-5 years’ experience working in a professional services environment, law firm billing experience preferred
• Experience with financial/billing software packages and Finance/Accounting organizational operations. 3E system experience preferred
• Experience with electronic billing transmission on a variety of e-Billing platforms, eBillingHub/BillBlast experience preferred
• Ability to adhere and apply billing/ebilling department policies and procedures
• Ability to communicate with all levels of the firm professionally and tactfully
• Ability to provide a high level of customer service in a fast paced environment
• Ability to handle a high-volume of tasks maintaining attention to detail and prioritizing as necessary
• Proficiency in MS Office; strong knowledge of Excel required

Benefits (if FTE requirements met):

• Firm-Paid: Basic life and accidental death and dismemberment (AD&D) insurance and short-term (ST) and long-term (LT) disability benefits.
• Health & Wellness: Comprehensive medical/prescription drug coverage (the Firm pays a share of the cost), including a high deductible health plan with an annual Firm health savings account (HSA) contribution.
• Employee-Paid Voluntary Benefits: Dental and vision coverage, supplemental health plans (accident, cancer and critical illness), flexible spending accounts, optional life and AD&D insurance (supplemental employee, spouse and child) and supplemental STD coverage.
• Retirement: 401(k) plan offering three types of contributions: pre-tax, Roth and after-tax contributions.
• Time Off: Paid Time Off (PTO), paid holidays, and leaves of absence to support work-life balance (e.g. parental leave)

Additional Benefits:

• Free and confidential employee assistance program (EAP) and behavioral health services program
• Firm-paid back-up child/elder care, academic support and pet care program
• Tax-advantaged college savings 529 Plan
• Employee discounts through Working Advantage

Other Compensation:

• Eligibility for discretionary bonus.

McCarter & English, LLP is an Equal Opportunity Employer.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.