Shop Foreman

At McCann, we are committed to exceptional customer satisfaction by providing quality products, sound technical support and responsive, reliable service. Our goal is to add value to all of our business relationships and to be your first choice. If those qualities sound like you, we would like to talk with you!

We are seeking a motivated and results-driven Shop Foreman to join our team at McCann. The primary purpose of the job is the efficient and profitable operation of the service department shop; advise Branch Manager and Service Manager while making recommendations in the best interest of both the service department and the customer and to provide direction and leadership required to achieve professional technical services at profitability and quality standards.

Benefits:

• Competitive salary
• Opportunities for growth
• Health benefits
• Paid time off and holiday pay
• Professional development opportunities

Core Skills:

• Demonstrate McCann Values – Integrity, Respect, Reliability & Urgency
• Customer Service: A passion for customer service with the ability to resolve issues efficiently and positively.
• Teamwork: Collaborate with internal teams to ensure seamless operations and high-quality service.
• Effective Communication: Excellent verbal and written communication skills, interpersonal skills, the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Key Responsibilities:

• Instruct, assist and train service technicians in best practices of equipment repair and safety. Make recommendations on training curriculum and schedules.
• Demonstrate continuous effort to improve operations, decrease turnaround times, limit rework and streamline work processes. Work in cooperation with other areas to provide quality, seamless customer service.
• Directs service technicians and yard staff in daily operations. Schedules service and maintenance of equipment in the shop and/or customer job site.  Monitors all equipment repairs, ensuring that all repairs have been designated to the appropriate segment, i.e. customer, warranty, internal, etc.
• Communicate with Manufacturers to expedite repairs and billable services.
• Maintain efficient working relationships with parts management and parts personnel and see that proper procedure records and reports concerning parts for service are in order.
• Make recommendations regarding the purchase of service tools and related equipment.  Keep current instruction manuals, catalogs and factory communications pertaining to the service department.
• Complete required OEM modification programs in a timely manner.
• Ensure warranty jobs are completed in a timely manner per manufacturer guidelines.
• Perform required administrative tasks, estimates and forecasts and ensure customer satisfaction.
• Meet company Tech productivity/efficiency benchmarks.
• Keep outside departmental costs within budgets.
• Directs quality inspections once repairs are completed.
• Ensure Techs follow repair orders processes that are up to company standards for administrative accuracy.
• Ensure completed repairs address original customer complaints.  Make sure repair orders match customer estimates up to final invoicing.
• Provide Customer technical support as needed.
• Manages/supports safety programs and ensures OSHA and EPA compliance.

Education & Experience: High school diploma or GED; or one to two years related experience and/or training; excellent written and oral communication skills; strong analytical and interpretive thinker; basic understanding of mathematics, including addition, subtraction, multiplication and division; apply concepts of basic algebra; solve practical problems and deal with a variety of concrete variables.

Physical Requirements: Frequently required to climb or balance; stoop, kneel, crouch, or crawl; regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.  Occasionally exposed to moving mechanical parts; high precarious places; fumes or airborne particles and vibration; outside weather conditions; toxic or caustic chemicals; and risk of electrical shock; noise level in the work environment is usually loud.

This company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability and/or age.

Salary : $75,000 - $95,000