What are the responsibilities and job description for the Desktop Technician position at MC Test Service Inc?
Join Our Team as a Desktop Technician at SMTC: Your Gateway to Technical Excellence! This position is a contract/temporary role.
Company Overview: At SMTC Corporation, we are driven by a clear purpose: "We believe we enhance people's lives and our world every day." Our vision is to be an inspiring organization that earns the trust and admiration of our customers. As the best-in-class EMS provider, we strive to achieve the highest industry returns, driven by our passionate and dedicated employees.
Benefits Highlights:
• Competitive salary package with 401K and company match
• Paid time off (PTO) and paid holidays
• Tuition reimbursement for professional development
• Comprehensive Medical HRA Plan
• Short-term/Long-term Disability Insurance, and more.
Position Overview: As a Desktop Technician and play a pivotal role in maintaining our technological backbone. You’ll be responsible for providing Tier-1 and Tier-2 technical support, troubleshooting complex issues, and ensuring seamless operations of our PCs, software, servers, storage, and networks. Collaborate with cross-functional teams, recommending enhancements, and implementing configuration changes to optimize our systems. Bring your problem-solving prowess and technical expertise to drive efficiency and reliability in our IT infrastructure. Join us in a dynamic environment where your skills will contribute to maintaining our technological excellence.
Responsibilities:
- Comprehensive Technical Support: Provide Tier-1 and Tier-2 technical support for SMTC's PCs, software, servers, storage, and networks. You’ll be the go-to expert for resolving complex issues efficiently.
- Strategic Systems Enhancement: Review, evaluate, and recommend changes or enhancements to our technology landscape, ensuring it aligns with evolving requirements.
- Configuration Management: Make configuration changes to PCs, servers, and networks, ensuring optimal performance and functionality.
- Proactive Troubleshooting: Troubleshoot field problems in SMTC's local office and data center environments, applying your expertise to resolve issues swiftly.
- Project Collaboration: Collaborate as an integral member of project teams, contributing technical insights and support to drive successful outcomes.
- Documentation and Maintenance: Develop and maintain configuration management guides, ensuring comprehensive and accurate system documentation.
- Flexibility and Commitment: Demonstrate dedication by being available for weekends, after-hours, and holiday work, ensuring uninterrupted system performance when needed.
Education and Experience for the Desktop Technician:
- High School Diploma/G.E.D with at least two years of IT-related experience, or an equivalent combination of education and experience.
- Technical Expertise: Proficiency in Windows environments, LAN/WAN, networking protocols, Microsoft Internet Information Server, and Microsoft Office products is essential.
- Problem-Solving Prowess: Demonstrated ability to collect, analyze, and creatively solve complex technical problems. Your logical solutions will be key to our success.
- Strong Communication: Exceptional written and verbal communication skills are crucial for collaborating effectively with internal teams and external customers.
- Confidentiality and Ethics: Uphold the highest level of confidentiality regarding corporate information, maintaining trust and integrity.
- Certifications and Experience: CompTIA (A , Network , Server , and Security ) or Microsoft Certified IT Professional (MCITP) certifications are advantageous. Experience in IT-related roles will be highly valued.
Application Process: If you are excited about this opportunity and believe you have the skills and experience required, we encourage you to apply. Please submit your updated resume highlighting your qualifications to the posting. We look forward to receiving your application and welcoming you to the SMTC team!
SMTC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, disability, veteran status, genetic information or other protected status.
If you require assistance completing this application due to a disability, please contact Human Resources to ask for an accommodation or an alternative application process.
