What are the responsibilities and job description for the Desktop Support Technician I position at St. Lucie County Florida?
Job Summary
Position Overview: The IT Desktop Support Technician I provides entry-level technical and customer service support to County employees via telephone, email, and remote desktop tools. This position assists with troubleshooting hardware and software issues, supports audio/visual setup, and helps deploy equipment while maintaining a strong focus on customer service.
Essential Job Functions
KEY RESPONSIBILITIES:
Technical Support & Troubleshooting:
- Provide entry-level on-site and remote technical support for County users.
- Accurately categorize and collect user tickets and document solutions.
- Troubleshoot and resolve basic hardware/software issues and escalate when needed.
Hardware & Software Deployment:
- Deploy and install desktops, laptops, tablets, printers, and peripheral devices.
- Perform inventory tracking, asset management, and parts control.
- Assist in setup and support for AV equipment during meetings.
Customer Service & Documentation:
- Maintain a high level of customer service when assisting users.
- Enter knowledgebase documentation in Easy Vista.
- Dispatch higher-tier technicians as necessary.
COMPETENCIES: The following competencies are key to success in this role, enabling effective contribution, collaboration, and adaptability in a dynamic work environment.
- Foundational knowledge of desktop/laptop systems, software, and peripheral hardware.
- Strong customer service and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Capacity to work patiently with users of varying technical abilities.
PHYSICAL REQUIREMENTS: The position requires the ability to sit, stand, and walk for extended periods. It involves frequent use of hands and fingers for typing, writing, and operating office equipment. Occasional lifting of objects up to 25 pounds may be necessary. The role also requires the ability to communicate effectively both verbally and in writing and may involve attending evening and weekend meetings as required. Prolonged computer use may pose a risk for eye strain or repetitive motion injuries
ENVIRONMENTAL CONDITIONS AND WORK HAZARDS: The work environment is primarily office-based, with occasional field visits to various sites. Employees may be exposed to typical office conditions, including computers, printers, and office equipment. During site visits or meetings, there may be occasional exposure to outdoor environments. The role may involve stress due to project deadlines, public interactions, and complex problem-solving. Prolonged computer use can also lead to eye strain and repetitive motion injuries.
SUPPLEMENTAL INFORMATION:
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
County employees are considered essential personnel in providing and continuing services to our community during and following a disaster, such as a hurricane, or in other emergency situations. As a requirement of County employment, County employees are subject to being required to remain at work during an event, respond to a recall immediately following an event and/or immediately reporting to work when an all clear is declared by the County Administrator. During these types of events, County employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.
ADA STATEMENT:
A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
EEO STATEMENT:
St. Lucie County BOCC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage all qualified candidates to apply.
Qualifications
QUALIFICATIONS:
Candidates should possess a solid foundational background that demonstrates their ability to engage with the responsibilities of the role effectively.
- High school diploma or equivalent (GED) required.
- Associate degree in Computer Science, Information Technology, or a related field preferred.
- Minimum of one (1) year of technical support experience.
- Equivalent training, certifications, or experience may be considered in place of preferred degree.
- Ability to troubleshoot hardware/software issues.
- Willingness to learn and adopt new technologies and procedures under supervision.
- Must be available during emergencies and natural disasters on short notice.
- This position may require evening and weekend work, sometimes with little advanced notice.
- Must have a valid Florida driver’s license and maintain a good driving record or the ability to obtain within 30 days of employment.
Additional Information
Pay Grade G11
Driving Position – Operating County vehicles and/or equipment is a primary function of this position.
PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver's license verification and level 2 background screening which includes fingerprinting.
