IT Support Specialist - Systems

IT Support Specialist - Systems:

MC Consultants, Inc. is searching for an IT Support Specialist - Systems, to join our dynamic team.

About Us:

Specializing in construction forensics for over 36 years, MC Consultants provides top-tier national expert witness and litigation support. We are committed to being our client’s "ONE Company for all your consulting needs." At MC Consultants, we foster a culture of teamwork, innovation, and excellence. We value diversity and inclusion and are dedicated to creating an environment where all employees feel respected and valued. As a leading firm in construction forensics, we offer exciting opportunities for professional growth and development.

Job Summary:

Reporting to the DevOps Manager, the IT Support Specialist - Systems role is primarily responsible for providing day-to-day IT support while also contributing to the maintenance and administration of core infrastructure systems. This role blends frontline responsibilities - resolving tickets, deploying and supporting workstations, assisting staff - with advanced duties such as server support, network troubleshooting, and participation in IT projects.

The ideal candidate is an experienced IT professional who is comfortable working directly with end users, but also capable of stepping into systems administration tasks without constant oversight. This role is critical for ensuring reliable IT operations, supporting business growth, and providing coverage for infrastructure needs.

Roles & Responsibilities:

• Provide frontline IT support while leveraging advanced technical skills to resolve escalated or more complex issues directly.
• Configure, deploy, and support desktops, laptops, mobile devices, and peripherals, while managing related inventory and asset tracking.
• Administer and troubleshoot Microsoft Windows, Microsoft 365, VOIP, conferencing systems, and related enterprise tools.
• Create, manage, and maintain user accounts, security groups, and policies (Active Directory/Entra/Azure AD).
• Manage patching, imaging, backups, and endpoint/system updates to ensure compliance and reliability.
• Proactively monitor infrastructure systems (servers, virtualization, cloud services, networking) and remediate issues.
• Provide advanced support for networking (TCP/IP, VPN, DHCP/DNS, firewall rules, wireless, routing/switching).
• Take ownership of infrastructure-related projects (server builds, migrations, BCDR validation, virtualization, cloud initiatives).
• Maintain accurate IT asset inventory and technical documentation for systems and processes.
• Participate in after-hours coverage for system updates, outages, and critical escalations.
• Other duties assigned as necessary.

Technologies Summary:

• Microsoft 365 Suite: Outlook, Teams, SharePoint, OneDrive, Intune/Autopilot, Entra ID, Single Sign-On, and Microsoft Defender.
• Security & Compliance Tools: KnowBe4 Security Awareness Training, CodeTwo Email Signatures, HackerGuardian, ManageEngine Log360, Veritas.
• Infrastructure & Virtualization: Hyper-V, VMware, Veeam, VSAN.
• Networking & Security: Fortinet firewalls, Dell, Cisco & Ubiquiti networking gear, LAN/WAN, routing, switching, VPN, SSL/IPSec.
• Identity & Directory Services: Active Directory, Entra ID/Azure AD, Group Policy, DNS/DHCP, IIS.
• Collaboration & Business Apps: Zoom PBX, Egnyte, Sage, Intuit, ACT CRM, BQE Core, WordPress.
• Cloud & Emerging Tech: AWS, BI/data platforms, construction/litigation tools, imaging systems, drones.

Qualifications:

• 3 years of IT support/administration experience with demonstrated hands-on systems administration skills.
• Strong technical knowledge of Microsoft Windows Server, Microsoft 365, and Azure/Entra.
• Proven experience with Active Directory, Group Policy, DNS/DHCP, and identity management.
• Solid understanding of networking fundamentals (LAN/WAN, VPNs, firewalls, routing/switching).
• Experience administering virtualization platforms (VMware/Hyper-V) and backup solutions.
• Familiarity with monitoring, patching, and BCDR best practices.
• Excellent problem-solving skills with the ability to work independently and handle escalated technical challenges.
• Strong communication and collaboration skills; able to support both technical teams and end users.
• Certifications such as CompTIA A , Net , or equivalent; progression toward Server , Azure, or VMware certifications a plus.

Compensation & Benefits:

• Compensation Range: $29 - $36 an hour (based on experience, training, and certifications).
• Comprehensive benefits package including medical, dental, vision, 401k, PTO, and professional development support.

Standard business hours: Monday - Friday, 8:00AM - 5:00PM, with occasional after-hours updates or staff emergencies.

On-site required: Carlsbad office with occasional travel to satellite offices.

Physical Requirements: Ability to lift and maneuver objects up to 50 lbs. Assist staff with workstation setups, cabling, and equipment relocations.