IT Operations Manager

IT Operations Manager:

MC Consultants, Inc. is searching for an IT Operations Manager to join our dynamic team.

About Us:
MC Consultants, Inc. provides national expert witness and litigation support services and has specialized in construction forensics for over 36 years. We are committed to being our clients’ “ONE Company for all your consulting needs.” We foster a culture of teamwork, innovation, and excellence and value diversity and inclusion across our organization.

Job Summary:

Reporting to the IT Director, the IT Operations Manager is a hands-on technical leader responsible for the stability, security, scalability, and day-to-day operation of MC’s enterprise IT environment. This working manager role owns infrastructure, cloud platforms, networking, security, identity, and end-user services while directly managing IT support staff and serving as the primary technical escalation point. The role combines operational leadership with deep technical execution across hybrid and multi-cloud environments. As the IT Operations Manager, you will be expected to provide comprehensive, hands-on support for all helpdesk and IT operational needs across the organization.

Roles & Responsibilities -

End-User Support & IT Operations:

• Own day-to-day IT operations, service continuity, and end-user experience across the organization.
• Deliver high-quality support services while acting as escalation for complex technical issues.
• Establish service standards, SLAs, and operational best practices aligned with ITIL principles.
• Monitor system health, performance, and reliability using enterprise observability tools.

Systems, Identity & Endpoint Management:

• Administer Microsoft 365, Azure / Entra ID, Active Directory, Windows Server, enterprise applications, VOIP, and collaboration platforms.
• Implement and maintain Zero Trust identity architecture including SSO, MFA, Conditional Access, and Privileged Access Management.
• Manage user lifecycle processes, access governance, and identity security controls.
• Oversee endpoint management using Intune/MDM, Autopilot provisioning, patching, and device lifecycle controls across Windows, macOS, and mobile platforms.
• Maintain asset inventory, configuration baselines, and endpoint compliance.

Infrastructure, Virtualization & Networking:

• Own availability, performance, and scalability of hybrid cloud and on-prem infrastructure.
• Design, deploy, and administer virtualization platforms, cloud workloads, and disaster recovery solutions.
• Implement Infrastructure as Code and automation practices where applicable.
• Support containerized and serverless workloads as business needs evolve.
• Manage storage, backup, replication, and business continuity strategies aligned to RTO/RPO targets.

Networking & Connectivity:

• Operate and secure enterprise network infrastructure including firewalls, VPNs, routing, switching, wireless, and remote connectivity.
• Support SD-WAN, network segmentation, and secure remote access solutions.
• Ensure reliable DNS, DHCP, IP management, and network performance optimization.
• Maintain VoIP/SIP systems, QoS policies, and conferencing infrastructure.

Security, Risk & Compliance:

• Lead operational cybersecurity efforts including vulnerability management, endpoint protection, and threat detection.
• Administer security platforms such as EDR/XDR, SIEM, DLP, and email security solutions.
• Implement system hardening aligned with CIS/NIST best practices.
• Support audits and compliance initiatives (e.g., SOC 2, HIPAA, PCI as applicable).
• Coordinate incident response, forensic support, and security awareness initiatives.

Automation & Systems Integration:

• Develop automation using PowerShell, scripting, and API integrations to improve operational efficiency and reliability.
• Streamline provisioning, configuration management, monitoring, and routine maintenance tasks.
• Support integrations between enterprise systems, cloud services, and business applications.
• Enable scalable data handling for analytics platforms, imaging systems, and drone-generated datasets.

Projects, Vendors & Continuous Improvement:

• Lead infrastructure initiatives including upgrades, migrations, cloud adoption, and BCDR implementation.
• Coordinate vendors and service providers for procurement, licensing, and technical support.
• Maintain accurate documentation including architecture diagrams, runbooks, and standards.
• Identify opportunities to improve reliability, scalability, security posture, and cost efficiency.

Leadership, Training & Escalation:

• Directly manage, mentor, and develop IT support staff.
• Establish clear escalation paths and operational accountability.
• Oversee onboarding/offboarding processes and user enablement programs.
• Serve as the primary escalation point for critical incidents and infrastructure issues.

Planning, Collaboration & Reporting:

• Develop and maintain infrastructure roadmaps aligned with business strategy.
• Present operational metrics, risks, incidents, and improvement plans to leadership.
• Collaborate with DevOps, application teams, and business units to align technology solutions.

Coverage & Flexibility:

• Participate in after-hours maintenance windows and critical incident response.
• Travel up to 10% to support remote offices, projects, deployments, and company events.
• Perform other duties as required to support organizational needs.

Technologies:

Microsoft 365, Azure / Entra ID, Azure Virtual Desktop, AWS, Windows Server, Active Directory, Intune / Endpoint Manager, Virtualization (VMware, Hyper-V), Backup & DR (Veeam, Azure Backup), Enterprise Networking (Fortinet, Cisco, Ubiquiti, SD-WAN), Zero Trust Security, SIEM/XDR, EDR, DLP, Identity & Access Management, PowerShell & Automation, Infrastructure as Code (Terraform/Bicep), Containers (Docker/Kubernetes), VoIP / SIP (Zoom PBX), Egnyte, Sage, Intuit, ACT CRM, BQE Core, WordPress, Construction & litigation systems, imaging platforms, drone data systems, large-scale data environments.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, related field, or equivalent experience.
• Progressive experience across enterprise IT operations, infrastructure, networking, and cybersecurity.
• Proven hands-on leadership managing technical teams and complex environments.
• Relevant certifications (Microsoft, Azure, VMware, CCNA, Security , etc.) preferred.

Compensation & Benefits:

Salary Range: $80,000 – $100,000 (based on experience, certifications, and leadership background)

• Comprehensive benefits package including Medical, dental, and vision insurance, 401(k), Paid time off, Professional development support

Schedule:

• Monday – Friday, standard business hours (8-hour workday), with flexibility to support after-hours maintenance, upgrades, and critical incident response as needed.

Location:

• Altamonte, FL (On-site / Hybrid as required)

Physical Requirements:

Ability to lift and maneuver equipment up to 50 lbs. Assist with workstation setups, cabling, and equipment relocations as needed.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Work Location: Hybrid remote in Altamonte Springs, FL 32701

Salary : $80,000 - $100,000