What are the responsibilities and job description for the IT Operations Manager position at Ocean Optics?
About Us: Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando's Best Places to work! Our people thrive in an inclusive, innovative, and collaborative culture. Join our team of instigators of the possible where WE MEASURE WHAT MATTERS .For more information please visit http://www.oceanoptics.com
About The Opportunity
Join world-class experts in finding answers to our customers’ toughest questions as our IT Operations Manager. This role is responsible for delivering and supporting infrastructure, cybersecurity and IT service management as the organization experiences double-digit growth and global expansion. The position is based in Orlando, Florida and reports to the Director of Information Technology.
This position involves hands-on work in the deployment, management, and operation of critical IT infrastructure across computing, storage, virtualization, networking, and security. The ideal candidate will have solid experience in infrastructure management (including public/private cloud), a track record of successfully adopting new technologies in a dynamic setting, and experience maintaining 24/7 IT service delivery.
The Role Spans Several Key Areas
Desktop Support & End-User Experience
About The Candidate
Our ideal candidate should possess:
Ocean Optics pioneered miniature spectrometers and deliver spectral solutions to researchers, OEMs, and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification, and quality assurance.
At Ocean We Measure What Matters, and our Mission is to design precise photonics systems to solve customer measurement challenges to make the world safer, cleaner, and healthier. We have discovered, refined, and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security. We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety, and the environment.
With more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology.
About The Perks
Ocean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (www.halma.com), our employees enjoy excellent career development, networking, and advancement opportunities worldwide.
EQUAL OPPORTUNITY EMPLOYER
Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
About The Opportunity
Join world-class experts in finding answers to our customers’ toughest questions as our IT Operations Manager. This role is responsible for delivering and supporting infrastructure, cybersecurity and IT service management as the organization experiences double-digit growth and global expansion. The position is based in Orlando, Florida and reports to the Director of Information Technology.
This position involves hands-on work in the deployment, management, and operation of critical IT infrastructure across computing, storage, virtualization, networking, and security. The ideal candidate will have solid experience in infrastructure management (including public/private cloud), a track record of successfully adopting new technologies in a dynamic setting, and experience maintaining 24/7 IT service delivery.
The Role Spans Several Key Areas
Desktop Support & End-User Experience
- Lead and mentor the US team in providing high-quality desktop, endpoint, and user support.
- Oversee service desk operations, ensuring adherence to SLAs and exceptional user experience.
- Provide advanced support and escalation for desktop, application, and device-related issues across a distributed workforce.
- Architect, deploy, and maintain WAN/LAN/VPN infrastructure.
- Monitor, analyze, optimize and troubleshoot network, performance, and security issues.
- Lead proactive network capacity planning, resilience, and disaster recovery initiatives.
- Collaborate with global IT teams on secure network design and cybersecurity control implementation.
- Oversee day-to-day operations and deployment of on-premises and cloud-based Windows and Azure infrastructure, virtualization, and backup.
- Manage business continuity planning, disaster recovery testing, and proactive risk mitigation.
- Serve as senior technical authority for infrastructure issues, including performance, availability, and cost optimization.
- Partner with the IT Director to align regional operations with global strategies and initiatives.
- Define and execute technology roadmap to enhance performance, security, and cost of ownership.
- Coach and develop team members, fostering a collaborative and growth-oriented environment.
- Lead infrastructure-related M&A integration activities, ensuring service continuity and alignment.
- Manage vendor relationships, contracts, and licensing agreements to support infrastructure.
- Support audit and compliance activities by responding to inquiries and implementing controls.
- Contribute to organizational cybersecurity readiness, including incident response and vulnerability remediation.
- Other duties as assigned.
About The Candidate
Our ideal candidate should possess:
- Expertise in WAN/LAN/VPN environments (Cisco and Meraki products preferred).
- Proficient in on-prem and cloud systems, server consolidation, and cloud migration.
- Strong communication skills and relationship-building across teams.
- Extensive experience with Microsoft Office 365 and cloud-based telecom solutions.
- Certified Azure Architect preferred.
- Skilled in Microsoft Windows servers, AD, virtualization, and cloud backup solutions.
- Experience managing security technologies like MS Defender, Cato firewalls/VPN, and BitLocker.
- Capable of creating and supporting MSSQL instances.
- Customer service-oriented with a focus on problem resolution and process improvement.
- Excellent problem solver with incident management skills.
- Ability to translate IT knowledge to business stakeholders.
- Familiar with Agile methods and ITIL/ITSM concepts.
- Flexible to support 24/7 operations, including on-call availability.
- Knowledgeable in Cyber Security and Data Privacy policies.
- Ethical and integrity-driven.
- Willing to travel up to 10%, including internationally.
- Bachelor's degree in a related field or equivalent experience.
- 5 years of IT systems and network support experience, with 3 years in team leadership.
Ocean Optics pioneered miniature spectrometers and deliver spectral solutions to researchers, OEMs, and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification, and quality assurance.
At Ocean We Measure What Matters, and our Mission is to design precise photonics systems to solve customer measurement challenges to make the world safer, cleaner, and healthier. We have discovered, refined, and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security. We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety, and the environment.
With more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology.
About The Perks
Ocean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (www.halma.com), our employees enjoy excellent career development, networking, and advancement opportunities worldwide.
EQUAL OPPORTUNITY EMPLOYER
Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.