What are the responsibilities and job description for the Senior Operations Manager position at MBI, Inc.?
Job Title: Senior Operations Manager
Location: Torrington, CT (Onsite)
MBI, Inc. is a direct-to-consumer company behind brands including The Danbury Mint, Easton Press, and the Postal Commemorative Society. We are hiring a Senior Operations Manager to lead a high-volume fulfillment operation.
As Senior Operations Manager, you will lead a first-rate team of ~100 associates responsible for receiving, assembling, and shipping 10,000–15,000 orders daily. You will own execution, develop managers and supervisors, and continuously improve how the operation runs, especially during peak periods.
What You’ll Do
Every day you will:
- Lead inbound, inventory, production, and shipping operations across a high-volume environment
- Manage and develop managers and supervisors by setting clear expectations, coaching performance, giving direct feedback, and building leadership capability over time
- Lead proactive labor planning and make real-time decisions on staffing and workflow to ensure daily output targets are met; use operational metrics to manage performance, identify trends, and drive coaching that supports on-time completion
- Step in early to address issues, take ownership of outcomes, and drive solutions without waiting for direction
- Drive process improvement by identifying root causes, strengthening standard work, reducing manual workarounds, and improving how systems, associates, and workflows connect to build sustainable solutions
- Build trust with your team through consistent, direct communication, visible presence on the floor
- Partner with other departments, including HR, Customer Service, and IT
- Keep the operation focused on the customer by maintaining strong quality oversight, catching issues early, and ensuring orders go out accurately and on time
- Handle performance conversations directly and consistently, including addressing issues early and clearly
- Ensure inventory accuracy and proper use of warehouse systems
- Maintain a safe and organized work environment by reinforcing safety expectations, correcting risks early, and ensuring leaders and staff consistently follow workplace standards
- Manage peak operations (including extended hours and Saturday work), workflow prioritization across departments, and oversight of shift coverage during holiday and other high-demand periods
What It Takes to Be Successful
You’ll be effective in this role if you have demonstrated experience:
- 5 years of management experience leading a high-volume order fulfillment and assembly/production operation where daily output and deadlines matter
- Hands-on experience with inventory control practices and warehouse management systems
- Managing and developing people, including giving clear feedback and building accountability across a team
- Communicating in a way that builds trust and clarity, including in challenging conversations
- Taking ownership of results and acting decisively when priorities or conditions change
- Adjusting quickly when business needs shift, including moving people or priorities to support demand
- Solving operational problems in real time while keeping the broader workflow moving
- Leading from the floor during both standard and peak schedules
Additional Experience
Helpful, but not required:
- Managing external vendors such as shipping or logistics partners
- Supporting or overseeing system changes or third-party tools
- Experience with Oracle Fusion or similar systems
- Spanish language capability
- Leveraging AI to boost operational efficiency
What We Offer
- Competitive salary and benefits
- 401(k) and profit sharing
- A hands-on leadership role with direct impact on the business