What are the responsibilities and job description for the Customer Contact Associate position at MBI, Inc.?
MBI, Inc., a leader in the direct marketing field, seeks enthusiastic, intelligent individuals with excellent communication skills for full-time positions in our Customer Service Department.
The role is based at our Norwalk location, but this is mostly a remote position. (Initial training is onsite. After initial training, occasional trips to the office may be necessary once or twice per month.)
The ideal candidate will be able to demonstrate the following:
- Devotion to superlative customer service
- Courteous telephone manner
- Excellent written communication skills
- Ability to quickly learn and adapt to new technologies and systems
- Proficiency in MS Office (Word, Excel, Outlook)
- Experience with Oracle CPQ (a plus, but not required)
MBI has been in business for over 50 years. Our products are marketed through our three operating divisions (1) The Danbury Mint (2) The Easton Press (3) PCS Stamps & Coins. These names are well-known in the industry for marketing high-quality products and offering unsurpassed customer service. We attribute much of our success to our commitment to high standards and we strive to make our company a great place for great people to work.
We offer a competitive salary and benefits package, including 401K, profit sharing and year-end bonus potential. If you like people, like to provide outstanding customer service and thrive on a fast pace, we would like to speak with you. To apply, please submit your resume.
NO PHONE CALLS, PLEASE.
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We strive to develop and foster an inclusive workplace that promotes and values diversity. We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Accordingly, MBI provides equal opportunities for employment. We do not tolerate discrimination based on characteristics such as race, color, religious creed, age, sex, gender identity or expression, sexual orientation, marital status, national origin, ancestry, status as a veteran, present or past history of mental disability, intellectual disability, learning disability, or physical disability, including, but not limited to, blindness.