What are the responsibilities and job description for the Client Success Specialist position at MBI Direct Mail Digital?
Client Success Specialist (High-Performance Role | DeLand, FL)
If you’re the type of person who thrives under pressure, and takes ownership of outcomes, this role is built for you.
We’re looking for a high-performing Client Success Specialist to take full control of project execution—from quote to production—and ensure every job is delivered accurately and on time.
What You’ll Own
If you’re looking for an easy, low-accountability role—this isn’t it.
If you want to own your work, grow fast, and be part of a high-performing team, apply now.
Benefits:
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If you’re the type of person who thrives under pressure, and takes ownership of outcomes, this role is built for you.
We’re looking for a high-performing Client Success Specialist to take full control of project execution—from quote to production—and ensure every job is delivered accurately and on time.
What You’ll Own
- End-to-end execution of client projects
- Direct communication with clients and internal production teams
- Turning complex client requirements into flawless execution plans
- Managing multiple fast-moving projects without missing details
- Preventing errors before they happen—not fixing them after
- You’re extremely detail-oriented—errors bother you
- You move fast without sacrificing accuracy
- You can juggle multiple priorities and still stay organized
- You take full ownership, not just complete tasks
- You stay calm and solution-focused under pressure
- 2 years in client service, project coordination
- Strong systems/technical skills (Excel, Outlook, Word, CRM, MIS)
- Experience in printing, direct mail, or digital experience is a big plus
- $50,000–$65,000 base $1K–$5K performance bonuses
- Monthly quarterly incentives tied to accuracy and output
- Clear path for advancement
- Health, Dental & Vision Insurance
- Paid Time Off & Paid Holidays
- Employee Stock Ownership Plan (ESOP)
- 401(k) available
- Highly engaged, experienced leadership team
If you’re looking for an easy, low-accountability role—this isn’t it.
If you want to own your work, grow fast, and be part of a high-performing team, apply now.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
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Salary : $50,000 - $65,000