IT Systems Support Engineer

The IT Systems Support Engineer will provide an excellent opportunity to develop expertise in designing, implementing, securing, and maintaining the organization's on-premises and cloud IT infrastructure. The ideal candidate will have one to three years of technical experience providing IT support to business users, maintaining and documenting IT infrastructure systems, a strong eagerness to learn, solid problem-solving abilities, and demonstrated interest in IT infrastructure, security, and system administration. This role offers hands-on experience with complex IT systems and the opportunity to develop technical skills under the guidance of senior team members.

Job Duties:

· Assist with the design, planning, and implementation of IT systems and solutions based on business requirements

· Help evaluate and recommend appropriate technologies to achieve organizational goals

· Support senior engineers in deploying new systems and infrastructure components

· Assist in managing and maintaining the organization's cloud-based systems, on-premises infrastructure, server-based applications, network, storage systems, and endpoints

· Support efforts to improve reliability, stability, and security of cloud and on-premises environments

· Help maintain optimal performance of infrastructure systems through monitoring and routine maintenance

· Assist with implementing and testing backup and disaster recovery strategies to ensure data integrity and availability

· Provide level 2 and level 3 technical support for issues related to systems, networks, and applications

· Troubleshoot and resolve incidents, collaborating with cross-functional teams as necessary

· Analyze root causes of recurring problems and assist in implementing preventive measures

· Document technical issues and resolutions in ticketing systems

· Participate in IT projects, assisting with planning, design, implementation and documentation

· Support project coordination by tracking tasks, timelines, and deliverables

· Assist in implementing security best practices to safeguard systems and data from cyber threats

· Help ensure compliance with relevant industry standards, regulations, and internal policies

· Support regular security assessments and audits to identify vulnerabilities

· Monitor and respond to security alerts and incidents under senior systems engineer guidance

· Assist with managing security platforms (email security, phishing campaigns, vulnerability & penetration testing, etc.)

· Participate in security patch management and vulnerability remediation efforts

· Learn to develop automation scripts and tools to streamline system administration tasks

· Work with scripting languages (PowerShell, Python) to improve operational efficiency

· Assist senior engineers in implementing automated solutions and workflows

· Collaborate with IT teams, including service desk, network, cybersecurity, and third-party partners to ensure seamless IT operations

· Perform other duties as assigned

Education:

· A bachelor's degree in computer science, information technology from an accredited college or university in a related discipline. In the absence of a degree, directly related job experience serving in an IT System Administrator or Systems Engineering role, where a number of years, proven knowledge, and certifications may offset the degree requirement.

Requirements:

• 2 years of experience in IT support, help desk, etc.
• 1 years of hands-on experience in IT systems administration
• Experience imaging and deploying Windows desktops/laptops (Microsoft Intune)
• Experience with basic networking & troubleshooting (DNS, DHCP, TCP/IP, VPN)
• Experience supporting/administering Microsoft 365/Office 365 environments
• Excellent analytical and problem-solving skills
• Ability to work flexible hours in multiple time zones for critical incidents and/or system upgrades, etc. and on-call rotation
• Willingness to travel occasionally for infrastructure maintenance/upgrades, etc.
• Excellent written communication (documentation, emails, incident reports)
• Professional demeanor and customer service orientation
• Strong communication and collaboration skills
• Ability to work in a fast-paced and dynamic environment
• Must successfully complete a criminal background check, drug screen and E-verify

Required Technical Skills:

• Windows 10/11 installation, configuration, and troubleshooting
• Windows Server 2016/2019/2022 basic administration
• iOS and Android installation, configuration, and troubleshooting
• macOS installation, configuration, and troubleshooting
• Windows print server and printer management configuration, and troubleshooting.
• Microsoft Intune mobile device enrollment
• Basic experience administering and maintaining Identity Management platforms (Active
• Directory, Okta, Microsoft EntraID, etc.)
• Security patch management for Windows, macOS, iOS, and Android platforms
• Phishing email identification and user education
• Basic experience with system automation and scripting (PowerShell, Python, etc.)
• Technical documentation writing (SOPs, runbooks, how-to guides)

Preferred Qualifications:

• Experience with Okta and/or Microsoft Entra ID
• Experience with mobile device management (MDM) solutions (Microsoft Intune, NinjaOne)
• Experience with security tools like Zscaler, SentinelOne, DarkTrace, KnowBe4, etc.
• Experience supporting VoIP/telephony systems (Cisco, Teams Phone)
• Experience supporting conference room AV equipment and collaboration tools
• Experience with cloud platforms (Microsoft Azure) at a basic level
• Foundational knowledge of networking (Firewalls, SD-WAN, VPNs, VLANs, etc.)
• Foundational experience with Windows Autopilot / Azure AD Join deployment

Why Join Mazzella?

• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service with $0 copay, prioritizing your health and convenience.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.

Our Core Values

• Be Safe – A personal commitment to everyone’s well-being; purposeful control of risk.
• Be a Lifelong Learner – Routinely acquire new skills and capabilities that bring value.
• Be Humble – Emphasize the team over self, without ego or status.
• Be Hungry – Always looking for more, self-motivated, and committed to going above and beyond.
• Be Smart – Common sense about people; good judgment and intuition about group dynamics.

Join us at Mazzella and experience the difference of working with a company that puts people first. Together, we'll achieve greatness and shape the future of our industry.

EOE / Drug Free Workplace