What are the responsibilities and job description for the Game Master position at Maze Rooms?
Maze Rooms Los Angeles (la.mazerooms.com) is currently seeking enthusiastic and outgoing individuals to join our team!
Position: Game Operator/ Receptionist Location: 900 S Robertson Blvd, Los Angeles, CA 90035
Schedule Requirements
Some morning shifts may be available, but most shifts are in the afternoon and evening.
Primary hours needed:
- Thursday & Friday: mostly after 4 PM
- Saturday & Sunday: open availability preferred (all day)
- Occasional mid-shifts during the weekens (1 PM – 10 PM) may be scheduled depending on bookings.
We are open late, with closing times varying between 10 PM – 12 AM – 1 AM depending on the day, so evening availability is important.
Weekend availability is required.
Schedules are created based on employee availability and event bookings, so flexibility is essential.
Start Date: Immediate
Holiday availability required.
Pay:
Starting at $17.50 /hour tips from customers directly
Payroll: Bi-weekly via Direct Deposit
Location Requirement:
Please apply only if you live within a 15–30 minute drive of the Robertson location.
Tips and bonuses
Additional Requirement: Social media experience is a must.
Responsibilities for Game Operator:
- Warmly greet clients, assist with check-in, and help them complete necessary waivers.
- Handle phone calls and respond to emails.
- Set up the escape room for each new game session, ensuring all props are in proper working order (often done quickly between games).
- Monitor game progress via computer and provide hints to participants as needed.
- Manage reservations, process payments, and capture customer photos.
- Maintain the functionality of props within the game room.
- Strong management skills, ability to remain calm under pressure, and excellent customer interaction skills are required.
- Perform light cleaning and dusting during downtime (minimal).
- Check and restock supplies.
Requirements:
- High School Diploma or equivalent; some college experience is a plus.
- Prior experience in customer service.
- Exceptional customer service and communication skills.
- Outgoing and energetic personality.
- Ability to thrive under pressure and problem-solve effectively.
- Strong attention to detail and an excellent memory.
- Creativity and tech-savviness for troubleshooting and problem-solving.
- Flexibility in your schedule, including weekends and evenings.
- Reliable transportation and a cell phone.
- Proficiency in computer applications (Email, Excel, Word, iPad, etc.).
- Ability to work both independently and as part of a team.
- Exceptional organizational skills.
- Background in gaming, theater tech, acting, set design, or art is a plus.
This position offers opportunities for future growth within the company. It is an amazing experience for college students seeking extra work, especially those studying theater, gaming, tech, or psychology, as operating the games provides valuable human interaction and case study experience. If you have what it takes to be a part of this exciting and growing company, we look forward to hearing from you!
Job Type: Part-time
Pay: $17.28 - $17.50 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $17 - $18