Auto Customer Service Reps (On-Site)

149 E Main St., New Rochelle, New York 10801

AUTOMOTIVE SERVICE APPOINTMENT SCHEDULER

Business Development Representative

Pay: $18 - $21 an Hour PLUS Bonuses!

Paid Training, Great Benefits & Room for Advancement!

Previous Customer Service & Experience Handling High Call Volume in Any Industry Preferred.

Mazda of New Rochelle is HIRING NOW for friendly Service Representatives to set up service appointments, answer inbound service calls, and, most importantly, provide excellent customer service for our busy Service Department! We offer paid training, a great benefits package, and advancement opportunities to all our employees! See our work culture in action here!

Ideal applicants will be well-spoken and courteous to ensure a positive impression is made on our current and potential customers. Those with previous Clerical, Business Development, or Call Center experience are encouraged to apply!

We Offer

• $18 - $21 per hour based on experience
• Performance Bonuses
• Full-time Position, 5-Day Work Week
• Brand new facility!
• Paid Training
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Vacation / Sick Time
• Work / Life Balance
• Employee Discounts on Products & Services
• Vehicle Purchase Plans
• Supportive Management Team
• Long-term Job Security & Advancement Opportunities!
  
  

Responsibilities – Service BDC Representative

• Answer incoming calls and work with vehicle owners to book appointments for vehicle service.
• Schedule automotive service appointments.
• Call customers to confirm service appointments and/or remind them when their vehicle is due for its next service.
• Assist with recalls: The service Manager will supply a list of customers in our database with open recalls and/or due maintenance
• Call customers who need the recall completed on their vehicle and set an appointment that is mutually convenient for the customer and service department
• Assist with other duties as needed/ assigned
  
  

Requirements – Service BDC Representative

• This is an onsite position
• Automotive dealership experience is a plus!
• Great phone voice and experience handling high call volume
• Must have the ability to multi-task
• Must be skilled with Computer Data Entry and Microsoft Word & Excel, as well as a Multi-Line Phone systems
• Must be reliable
• Professional appearance and a positive attitude
• Valid driver's license and clean driving record
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must pass pre-employment testing to include background checks, MVR, and drug screen
  
  

We are an Equal Opportunity Employer and prohibit discrimination/harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.