What are the responsibilities and job description for the Customer Care Warranty Coordinator position at Mazda & Kia of Fargo?
Mazda & Kia of Fargo is seeking a full-time Automotive Warranty Administrator / Service Booker to support our Service Department by processing warranty claims, managing service workflow, and assisting with basic accounting and administrative functions. This role is ideal for a detail-oriented professional with automotive dealership experience, strong organizational skills, and a customer-first mindset.
At Mazda & Kia of Fargo, we strive to make every customer a customer for life. We believe happy employees create happy customers, and every team member plays a critical role in our success. We offer a stable, growth-oriented environment with long-term career potential.
What We Offer (Pay Benefits)
Competitive compensation (based on experience)
Paid training and onboarding
Career growth and advancement opportunities
Long-term job security with a family-owned dealership
Health and wellness benefits
Flexible work schedule
Employee vehicle purchase plans
Employee discounts on products and services
Positive, team-driven work environment
Key Responsibilities
Process and submit OEM warranty claims accurately and in compliance with manufacturer guidelines
Review and verify warranty documentation for completeness and accuracy
Oversee drive lane and service booking workflow to ensure efficient vehicle throughput
Schedule and book service appointments as needed
Distribute repair orders efficiently among technicians
Monitor technician productivity and help maximize labor utilization
Provide concierge-level support to service customers in person and by phone
Collaborate with service advisors, technicians, and management to resolve issues
Maintain accurate warranty, service, and accounting records
Assist management with clerical and administrative duties as needed
Daily Duties
Calculate customer invoices using the dealership’s DMS (Dealer Management System)
Process customer payments (cash, check, and credit card) accurately
Post transactions to repair orders and issue receipts
Answer and route incoming phone calls professionally
Address and resolve customer concerns or escalate appropriately
Maintain consistent communication to minimize customer wait times
Follow internal dealership procedures and service department workflows
Qualifications & Skills
Previous experience as a Warranty Administrator, Warranty Clerk, Service Booker, or Automotive Service Assistant preferred
Automotive dealership or service department experience strongly preferred
Working knowledge of OEM warranty procedures and DMS systems (CDK, Reynolds, Dealertrack, etc. a plus)
Strong attention to detail and basic accounting skills
Excellent customer service and communication abilities
Ability to multitask in a fast-paced automotive service environment
Professional appearance and positive, team-oriented attitude
Availability to work flexible weekday and weekend hours
Valid driver’s license and clean driving record
Equal Opportunity Employer
Mazda & Kia of Fargo is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Employment is contingent upon successful completion of a background check and drug screening.