What are the responsibilities and job description for the BDC Business Development Manager position at Mazda & Kia of Fargo?
Mazda & Kia of Fargo is currently looking for a highly motivated and experienced BDC Manager to join our exceptional sales team. The position will include overseeing a team of BDC associates who will handle incoming phone calls/internet leads and contact existing customers to increase customer appointments and sales opportunities. Candidates must be honest, self-driven, and results-oriented, with a positive outlook and a clear focus on the highest customer service standards.
Benefits
Medical and Dental
Vision Insurance
Life Insurance
401k
Paid Training
Employee discounts on products and services
Responsibilities
Hiring, training, motivating, counseling, and monitoring the performance of the BDC department
Assisting individual BCD associates in setting monthly sales goals
Tracking all customers to ensure prompt response time and monitoring follow-up within the CRM
Ensure that all BDC associates meet or exceed all activity standards for phone calls and appointments.
Participate in team & process development sessions – keeping positive relationships with teammates, sales teams, and dealership management
Handling incoming internet leads and setting appointments
Stay up-to-date on manufacturer training
Provide monthly performance and activity reporting
Qualifications
2 years of Automotive BDC Management experience
Ability to work a flexible schedule, including Saturdays, Holidays, and evenings
Strong appointment setting, objection handling skills, and closing skills
Proven leadership and the ability to develop and motivate a team
CRM experience a plus
Ability to pass a pre-employment background screening, drug test, and Motor Vehicle Record check
Must have a valid driver’s license
About Us
Mazda & Kia of Fargo is focused on the concept of building a team of motivated individuals to create a unique dealership experience for our customers. In each department of the dealership, we strive to produce a work environment that each employee can feel proud to be a part of. We are a family owned and operated business and the volume leader for our market area. We strive to create an environment that makes employees happy, resulting in excellent customer service.
If this philosophy connects with what you’re looking for in your career, you could be a valuable addition to our team.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.