What are the responsibilities and job description for the Service Writer position at MAZ SHARED MANAGEMENT COMPANY, LLC?
An industrial Service Writer (or Service Advisor) acts as the essential liaison between customers and technicians, scheduling repairs, creating detailed work orders, and managing maintenance documentation for industrial machinery or equipment. They translate technical issues into repair instructions, generate cost estimates, and ensure high customer satisfaction.
Customer Liaison: Communicating with customers regarding service needs, providing updates, and managing expectations. Work Order Creation: Developing detailed work orders, including parts lists, labor, and time estimates.
Service Estimator / Parts Estimator: These individuals specialize in procuring parts and quoting services. They work closely with suppliers to secure parts and collaborate with service managers to quote repairs identified during technician inspections