What are the responsibilities and job description for the Parts Manager/Customer Service Representive position at Maysville Auto Repair?
Somerset Auto Repair is looking for a sharp, detail-driven Parts Manager / Customer Service Rep who can work fast on a computer, negotiate pricing, and keep jobs moving. If you know how to hunt down the right parts, compare vendors, and get great pricing without slowing the shop down — this is your spot.
What You’ll Actually Be Doing (Day-to-Day)
??? Heavy Computer Work
Navigating multiple parts catalogs and supplier portals
Comparing pricing, availability, and delivery times
Managing purchase orders, returns, and tracking numbers
Updating repair orders inside the shop management system
Communicating with customers by text/email using templates
?? Negotiation & Vendor Management
Calling vendors to negotiate better pricing
Building relationships with suppliers to speed up delivery
Shopping parts across multiple sources to stay competitive
Tracking core returns and credit memos
?? Customer Experience
Helping customers with updates, questions, and scheduling
Keeping communication clear, friendly, and professional
Supporting the front office with check-ins and paperwork
?? Shop Flow Support
Making sure technicians have the correct parts when they need them
Managing special orders and backordered parts
Keeping parts organized, labeled, and trackable
What We’re Looking For
Strong computer skills — must be fast, accurate, and able to manage multiple systems at once
Strong negotiation / price-shopping ability — you’re confident calling vendors and getting deals
Experience in auto parts, service writing, or office admin (preferred but not required for the right person)
Excellent communication and customer service skills
Organized, detail-focused, and able to multitask
Shows up, follows through, no drama
What We Offer
Monday–Friday schedule — no weekends
Competitive pay based on experience
Clean, modern facility and a professional work environment
Growth and advancement opportunities as we expand
Paid time off after probation period
About Us
Somerset Auto Repair is a growing, high-level shop that provides dealer-quality service without the dealership headaches. We run fast, stay organized, and treat customers right. This role is a key part of keeping the shop efficient and profitable.
How to Apply
Send your resume or a message about your experience. If you’re a strong computer user who can negotiate and stay organized, we’ll reach out quickly.
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