RADIOLOGY CLERK

Reports To:  Radiology Manager

Employee Type:             EXEMPT               X    NON-EXEMPT

POSITION SUMMARY:

The Radiology Clerk is primarily responsible for answering the telephone, scheduling patients, film management, and assisting radiology personnel.

This job description is intended to identify some of the primary duties and responsibilities.  Mayers Memorial Hospital District reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this position description, at MAYERS MEMORIAL HOSPITAL DISTRICT’S sole and absolute discretion.

POSITION QUALIFICATIONS:

1. High school graduate or equivalent
2. Knowledgeable and skilled in using office equipment and films processing equipment.
3. Must have great communication skills.

POSITION RESPONSIBILITIES:

General Competencies:

1. Professional behavior is demonstrated, both when on duty and as a representative of MMHD outside of normal work hours.
2. Ability to work with others, at all levels within the organization, and collaborate effectively.
3. Above-average interpersonal, problem-solving, and written and oral communication skills.
4. A positive working relationship with patients, visitors, and facility staff is demonstrated.
5. Organizational ability and time management is demonstrated.
6. Produces deliverable products on time, within budget with minimal direction.
7. Demonstrates the ability to compile and organize data using Microsoft Office Applications.  Ability to make appropriate recommendations or conclusions, given the data obtained.
8. Maintains an organized set of records, upon request, for the functions that are performed within the scope of this job.
9. Communicates appropriately and clearly to directors, managers, and coworkers.
10. Performs all assigned tasks accurately, to include proper spelling and grammar, reference materials, and minimal mathematical calculation.
11. Takes direction from others to include those employees of other departments with which he/she works on a temporary basis in accordance with the chain of command.
12. Maintains all information as confidential as appropriate, to include payroll, personnel information, and other information obtained during the course of performing job duties that is confidential.
13. Demonstrates ability to effectively use office machines in the performance of job functions.
14. Answers phone calls, assists public, and forwards appropriately if necessary and in a professional and friendly manner.
15. Other duties as assigned.

Specific Competencies:

1. Answer phone politely and in a timely manner; screen calls for department.
2. Retrieve patient information from front desk, verifies patient information and insurance details to ensure accurate billing and compliance with healthcare regulations.
3. Liaise with referring physicians’ offices to obtain and verify orders for radiology exams, ensuring that all necessary documentation is in order before the appointment.
4. Initiate and obtain insurance authorizations for imaging procedures as needed.
5. Schedule examinations and ask pertinent information (i.e.: is patient diabetic, or have an order from Dr.).
6. Contact patients to schedule imaging procedures.
7. Provide patients with pre-examination instructions, such as dietary restrictions or clothing requirements, to prepare them for their radiology procedures.
8. Update schedule in computer.
9. Sends out reports and copies of images to referring providers.
10. Provide copies of CDs to patients upon request.

Professional Requirements:

1. Adheres to dress code; appearance is neat and professional.
2. Completes annual education requirements if applicable.
3. Maintains regulatory requirements.
4. Wears identification while on duty.
5. Attends annual evaluation and participates actively in this process.
6. Reports to work on time and as scheduled; completes work in designated time.
7. Attends all meetings as appropriate.
8. Exhibits the mission, ethics, and goals of Mayers Memorial Hospital District in the performance of job duties.

WORKING CONDITIONS:

1. Willingness to work beyond normal working hours and in other positions temporarily when necessary.
2. Is involved with personnel, visitors, and government agencies, etc., when necessary.
3. Must function independently, have personal integrity, have flexibility and the ability to work effectively with other personnel, clients, and support agencies.

PHYSICAL REQUIREMENTS:

1. Sits, stands, bends, lifts, walks, and moves intermittently during working hours.
2. Able to lift 20 lbs.

Salary : $19 - $24