Hospitality and Patient Experience Advocate

Our Team

MaxWell Clinic is a motivated team on a mission to get to the root cause of our patient’s health problems and support them on their journey to maximum wellness. We live recognizing that each human has infinite value. We are relentlessly optimistic, honor each moment as sacred, and obsess on being an advocate for our patients. We listen, we test, we treat, and we support our patients while addressing all aspects of their wellbeing - body, mind, and spirit.

At MaxWell Clinic, we are transforming the way people experience healthcare to maximize the wellness of one sacred patient at a time. MaxWell Clinic is the most established and comprehensive center for Personalized Systems Medicine in the Southeast and provides services and capabilities not available anywhere else in the United States. But what really sets our clinic apart is our team of knowledgeable and compassionate clinicians and staff.

You

MaxWell Clinic is looking for a Full-Time Hospitality And Patient Experience Advocate

(Monday-Friday) to join our clinic, with a passion for healthcare and a desire to support our patients. We’re looking for someone who is a fast learner and able to think on their feet to solve problems and address issues to help our patients thrive. You’ll work closely with the rest of our team to provide timely, accurate, and efficient support for our patient’s needs. You’ll need to be ambitious and goal-oriented, and stay calm under pressure. This position is perfect for someone who is passionate about wellness and eager to work in an environment where people’s health is a priority.

We might be a great match if you have:

• A genuine love for people and a passion to do work at the highest level
• A friendly, outgoing and compassionate disposition
• Enthusiasm for wellness and functional medicine with a positive, go-getter attitude
• Active listening skills; a genuine desire to help people and solve problems with empathy and compassion
• Excellent written and verbal communication skills
• Outstanding organization, problem-solving, and multitasking skills.
• The ability to learn quickly when facing new problems or obtaining new information
• Strong organizational skills and an obsession for details
• Ability to work independently or as part of a team
• Experience using an Electronic Medical Record system (This is a plus, but not required.)

Job duties

• Greet and enthusiastically attend to patients in person, over the phone and electronically
• Serve as the first impression of MaxWell Clinic, welcoming patients, responding to requests, and supporting coworkers
• Manage patient inquiries; provide seamless care coordination in person, over the phone, and via portal messaging to ensure a smooth patient experience
• Complete administrative duties such as scheduling patients, answering phones, and collecting payment
• Maintains reception area in a neat and orderly condition and anticipates patients needs.
• Work closely with the entire MaxWell team to optimize and deliver an AMAZING patient experience
• Understand and confidently communicate MaxWell Clinic’s services
• Work in our Electronic Medical Record (EMR) system to document and communicate with patients and staff

Education and Experience

• High school graduate or equivalent required.
• 1 years of experience working (with excellent references) as an administrative assistant/hospitality or in a relevant role
• Experience using an Electronic Medical Record system (This is a plus, but not required.)

Benefits (waiting period may apply)

• Competitive wages
• Wellness benefits
• Generous Paid Time Off
• QSEHRA - Qualified Small Employer Health Reimbursement Arrangement
• 401(k) retirement plan with company match and profit sharing
• 6 paid holidays

MaxWell Clinic is proud to be an equal opportunity workplace.

How to apply for this position:

Copy and paste this link: to be directed to our virtual interview platform. You will record answers to specific questions and have the opportunity to upload your resume at that time. You must complete this step in order to be considered for this position.

Pay: $22.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Employee discount
• Health savings account
• Paid time off
• Profit sharing

Work Location: In person

Salary : $22 - $24