Supervisor

Join our team at Maximus Global Services!

Maximus Global Services (MGS) ultimate mission is to “Experience the difference of our people serving your people through leadership, innovation, and partnership”. Provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, and Atlanta. 

MGS has immediate openings for Supervisor at Miami International Airport. 

          Status: Full Time 

Benefits:

• Paid Time Off (for FT positions)
• Paid Training
• 401(k) Retirement Plan
• Medical, dental, vision benefits
• Referral Bonus
• Incentive Rewards
• Employee Parking share cost (MIA)
• Career growth

Objective and Essential Duties:

A Supervisor of Maximus Global Services is responsible for overseeing and ensuring day-to-day operations. The Supervisor’s duties and responsibilities are to ensure their Leads and Coordinators are prepared for their operations with manning’s, equipment and personnel. Key components of this position are constant communication, continuous proactivity and employee management

• Plans and prepares the operation at least one day prior. Adjustments should be made with sufficient time. Including, wheelchair count, flight status, personnel needed for all services.
• Deliver plans and assignments to the team prior to start of operations
• Prepares and/or make sure the operation daily report is complete by the end of the day.
• Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport were Maximus Global Services operates.
• Update Leads/Coordinators and personnel on any irregularities/changes to operations
• Weekly visits to airlines management to ensure service is delivered up to standards
• Address any issues with personnel, operations, and clients
• Weekly control and inventory reports of equipment including wheelchairs.
• Ensure personnel training is current. 
• Communicate to management any irregularities and/or operational requests. 
• Deliver end-of-shift report to management with a full recap of the operation

SHIFTS:

Education:

• High school diploma or GED

Requirements:

• Must exhibit exceptional customer service and communication skills, both verbal and written

• As a condition of employment, employee must successfully complete a background investigation
• Must be able to read, write and speak English and/or Spanish.
• Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job. 
• The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.
• 2-3 years’ experience in customer service at airport or similar entities.
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
• Ability to bend, push, and lift up to 70 pounds on a regular basis in order to perform the essential functions of the job.
• Must be at least 18 years old

Environmental Requirements:

• Works non standard work hours, evenings, weekends, holidays.

Competencies

1. Honest and Dependable
2. Committed 
3. Teamwork 

1. Innovation
2. Good Communication
3. Customer Service
4. Leadership