What are the responsibilities and job description for the Customer Service Agent (wheelchairs) position at Maximus Global Services?
Join our team at Maximus Global Services!Maximus Global Services (MGS) ultimate mission is to “Set the standard through tailor service to every person, every day”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore and Las Vegas. MGS has immediate openings for Customer Service Agent at Orlando International Airport. Pay Rate: $__19.73__per hour Status: Part TimeBenefits:Travel benefitsPaid Time Off (for FT positions)Paid Training401(k) Retirement PlanMedical, dental, vision benefitsReferral BonusIncentive RewardsCareer growthSummary/ObjectiveProvide customer services to various airlines, such as wheelchair services or others, including any other responsibility within the scope, coordinating, and organizing wheelchairs. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Transport passengers safely to and from required locations, remaining alert to potential hazards which may cause an accident.Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations.Project a positive and professional image when interacting with passengers, responding to inquiries from airlines, staff, and the general public.Coordinate with dispatcher and supervisor for assignments.Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.Complete incident reports for accidents and out of the ordinary events while transporting passengers.Able to manage a tablet for the wheelchair service system.Use of the tablet as directed, including sign in and out when finish a shift. Follow tablets training on how to manage the services assigned. Employee is responsible for returning the tablet assigned and put it to charge when shift is completed.Agent must be always in communication with Dispatch/Leads/Supervisor.Will review the daily manning and assignment for the day.CompetenciesTeamwork OrientationStress ManagementEthical ConductGood CommunicationCustomer ServiceWork EnvironmentThis job operates at an airport setting and/or outside weather conditions.Physical DemandsThis position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Requires lift, squat, stoop, push, pull, stand, and bend throughout the course of a shift. Must be able to stand and walk throughout the course of a shift. Must be able to lift, carry, and/or hold 70 pounds or more.Required Education and ExperienceHigh school diploma or GED.Additional Eligibility QualificationsMust exhibit exceptional customer service and communication skills, both verbal and writtenAs a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol testMust be able to read, write and speak and follow verbal and written instructions in English. Bilingual candidates are preferred.Maintain a relationship with both employees and clientsMust possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelinesMust be able to read and understand all operating and airport procedures and instructions.Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)Security Clearance (if applicable)Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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