What are the responsibilities and job description for the System Implementation Manager position at Maxim Healthcare Services?
System Implementation Manager
The System Implementation Manager will be responsible for overseeing and managing the implementation of various IT systems within our organization. This role requires strong product/project management skills, and the ability to work effectively with cross-functional teams. The System Implementation Manager is responsible for the direct management, development, and supervision of the support and optimization teams supporting Maxim’s major applications. The role is also responsible for collaborating with various stakeholders to prioritize and develop system implementation plans and strategies.
Essential Duties and Responsibilities:
- Project and Product Management: Lead and manage system implementation projects from inception to completion. Ensure projects are delivered on time and within scope and budget. Facilitates the adoption of new systems and products through implementation, support, training and communication
- System Analysis and Design: Analyze business requirements and facilitates problem solving with technical leaders to design and implement systems to meet business needs. Collaborate with departments and stakeholders to ensure system designs are aligned with business goals. Pursues opportunities to improve the process by fostering feedback loops, documenting and sending an agreed-upon plan to all stakeholders
- Team Leadership: Manage and lead a team of IT professionals. Provide guidance, training, and support to team members. Manages resources based on priority, support ticket volume and optimization feedback.
- Vendor Management: Work with vendors and external partners to ensure successful system implementation.
- Quality Assurance: Closely working with Quality Assurance team and Architectural Team to ensure the quality of the system through rigorous testing procedures. Address any issues or bugs in a timely manner.
- Training and Support: Develop and provide training to users on new systems. Offer ongoing support and system enhancements as needed.
- Documentation: Work with support team to develop and maintain comprehensive project and product documentation, including system specifications, implementation plans, and user manuals.
- Change Management: Manage the change process associated with system implementation. Communicate effectively with all stakeholders about changes and updates.
- Budget Management: Oversee the budget for system implementation projects. Monitor and report on expenditures.
- Manages and Measures results around system performance, team member performance, business results, and process improvement optimization. Provides feedback and potential solutions and implements processes to prevent errors and trends.
- Acts as a positive influence and role model on the team, contributes to team morale and success
- Performs other duties as assigned
Minimum Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least five years of experience in system implementation or IT project management.
- Strong understanding of various IT systems and technologies.
- Proven leadership and team management skills.
- Excellent project and product management skills, with a certification in Project Management Professional (PMP) or Agile Product Management preferred.
- Strong conflict resolution, negotiation, and influencing skills.
- Ability to work under pressure and meet tight deadlines.
- Strong customer service and excellent verbal and written communication skills with strong attention to detail
- Possess excellent organizational skills with the ability to successfully prioritize numerous responsibilities for multiple projects and provide effective and timely follow-up
Health and Wellness
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security:
Employee Assistance Program, Health Savings Account, 401(k) Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits:
Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
Salary : $90,000 - $105,000