What are the responsibilities and job description for the Office Administrator Data Entry Clerk position at Maxim Healthcare, LLC?
The Office Administrator Data Entry Clerk plays a crucial role within the Customer Service Team, reporting directly to the Office Manager and Administration Head. This position involves managing customer inquiries, maintaining accurate data records, and supporting both the customer service and data entry teams. The role requires proficiency with CRM software, data management systems, and Microsoft Office Suite, along with meticulous attention to detail and the ability to handle confidential customer information responsibly. Opportunities for internal promotion, cross-training, and supported external certifications provide pathways for professional growth.
Responsibilities
- Handle customer inquiries and complaints effectively
- Provide accurate information on products and services
- Troubleshoot and resolve product-related issues
- Maintain and update customer records and data entry tasks
- Develop and manage a knowledge base for evolving products and services
- Collaborate with customer service and data entry teams
- Utilize CRM and data management software for recordkeeping
- Ensure confidentiality of customer information
Preferred Qualifications
- Entry-level customer service experience
- Associate degree in Business or related field
- Familiarity with Customer Relationship Management (CRM) systems
- Strong multitasking and communication skills
- High attention to detail and effective time management
- Positive and professional attitude
Salary : $18 - $25