Treatment Coordinator

Our practice, MAX Surgical Specialty Management, is seeking an enthusiastic and experienced Treatment Coordinator to join our team!  This is a unique and exciting opportunity for individuals passionate about Oral Surgery and committed to delivering outstanding care.

What You'll Do:

The Treatment Coordinator will provide patients with information about treatment options and associated costs. Acting as a liaison between the Oral Surgeons and patients, they will gather patient details, coordinate treatment plans with the Oral Surgeon, and present these plans to patients. The Treatment Coordinator is well-versed in treatment procedures and timelines and will also assist in negotiating financial arrangements with patients.

The successful candidate will be able to:

Treatment Consultation with the Oral Surgeon/s:

-Attend comprehensive exams to assess patient treatment needs; when necessary, also be present during

re-care exams to gain insight into ongoing treatment requirements

-Accurately enter treatment plans with the appropriate coding into the electronic medical record (EMR)

Present Treatment Plans to Patients:

-Verify dental benefit eligibility, limitations, and provide payment estimates to assist in financial planning

-Escort patients to the consultation room, explaining their insurance coverage, including what’s covered and

out-of-pocket costs

-Educate patients on their dental benefits, as needed

-Present case fees and available financial options, addressing any questions related to the procedure

-Ensure patients fully understand their treatment plan and resolve any concerns to encourage their

commitment to proceeding with the treatment

-Create alerts in the EMR for Patient Care Coordinators detailing how treatment calculations were determined

-Document any approved discounts in the EMR to ensure the Billing Department is aware of the discounted

components of the treatment plan and the reasons behind them

-Prepare the formal financial agreement, have the patient sign it, and scan into their file

Ongoing Organization & Maintenance of Treatment Planning:

-Organize and conduct a weekly meeting with the Oral Surgeon/s to review any outstanding cases requiring

follow-up on treatment plans

-Maintain and update a recall list, following up with patients who haven’t scheduled an appointment within

3 weeks; ensure that anyone who cancels is added to the recall list

-Prepare and manage an unscheduled treatment report, sending letters to patients who have treatment

plans, but haven’t scheduled in the past 3 months

-Perform any and all other duties as assigned

What You’ll Bring:

-High school diploma or equivalent required

-Previous experience working in a specialty dental office environment required

-Ability to work in a fast-paced environment and handle multiple tasks simultaneously

-Excellent interpersonal and communication skills, with a compassionate and patient-centered approach

-Strong organizational skills and attention to detail

-Keen understanding of scheduling and financial systems

-Proficiency in dental software and computer literacy

Perks of the Job:

-Highly competitive salaries & annual performance and compensation reviews

-Competitive health insurance and benefits, including medical, dental, vision, disability, and more

-401k retirement savings plan that includes employer match

-Generous Paid Time Off, sick leave, and paid holidays

-Advance your career growth with opportunities in the most extensive growing oral surgery practice in the

Northeast

About MAX Surgical Specialty Management:

Established in September 2022 as the Northeast region’s first oral and maxillofacial surgery-only specialty platform, MAX Surgical Specialty Management is a surgeon-led management services organization developed with clinical and surgeon autonomy at its core. Today, MAX supports surgeons across New Jersey, New York, Pennsylvania, Vermont and Connecticut, enabling practices to channel resources, skills and knowledge within the oral surgery specialty, leading industry advancements and delivering the highest standard of patient care. Surgeons have access to a curated network that allows them to collaborate with and work alongside a diverse pool of highly skilled peers who are leaders in their specialty. MAX safeguards surgeons’ independence while offering robust support systems, access to advanced technology and opportunities for financial growth.

Integrity-driven. Patient-focused. Experience the difference at www.max-ssm.com.

MAX Surgical Specialty Management is an equal opportunity employer committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds. Our inclusive environment values and empowers every employee to contribute to our mission. 

Salary : $65,000 - $80,000