Medical Secretary

Essential Functions

• Answer incoming phone calls and respond to emails from clients, pathologists, and other healthcare professionals in a professional, courteous, and timely manner.

• Provide exceptional customer service by addressing inquiries, assisting with requests, and ensuring effective communication between clients and laboratory personnel.

• Follow patient confidentiality guidelines and legal documentation requirements.

• Demonstrate initiative and the ability to work independently while following established procedures and working under periodic oversight.

• Develop and maintain an understanding of laboratory workflows, including the role of transcription in pathology report completion.

• Provide administrative support to the transcription department and assist with the coordination of pathology reports and related documentation

• Maintain accurate and organized records and documentation while ensuring the integrity and confidentiality of patient information.

• Demonstrate sound judgment when handling sensitive information, addressing documentation concerns, and determining when issues require escalation.

• Participate in peer learning, training, and ongoing professional development to strengthen knowledge of medical terminology, laboratory procedures, and administrative processes.

• Collaborate with pathologists, transcriptionists, and other laboratory personnel to support efficient daily operations and timely communication

• Other duties as assigned.

Competencies:

• Listening Skills – Listens attentively to dictated recordings and accurately transcribes verbal information into medical documentation.

• Attention to Detail – Carefully reviews reports for completeness, formatting consistency, grammar, and documentation accuracy

• Critical Thinking – Identifies obvious inconsistencies, omissions, and documentation concerns and escalates issues appropriately.

• Time Management – Manages assigned workload effectively and meets turnaround expectations within structured guidance.

• Confidentiality – Maintains patient privacy and complies with HIPAA, legal documentation standards, and organizational policies.