Service Manager

Company Description

Mavis Discount Tire is one of the largest independent automotive service platforms in the United States, with over 2,300 locations across 39 states. Founded in 1972, Mavis has a rich history of providing value-oriented tire and automotive services for more than 50 years. The company offers comprehensive services, including brakes, alignments, suspension, oil changes, and more, while prioritizing customer satisfaction and high-quality service. With recent growth through mergers and acquisitions, Mavis continues to expand while emphasizing its dedication to excellent customer care and respect for all team members. Join Team Mavis to be part of a company that values its people and prioritizes strong customer relationships.

Role Description

This is a full-time, on-site role for a Service Manager at Mavis Tire in Westbury, NY. The Service Manager will oversee daily operations, manage service staff, ensure customer satisfaction, and maintain quality service standards. Responsibilities include supervising team performance, training staff, maintaining inventory, and ensuring compliance with safety standards. The Service Manager will work closely with other team members to deliver a seamless automotive service experience and support the overall growth of the location.

Qualifications

• Strong leadership, team management, and employee training skills
• Experience in customer service, problem-solving, and conflict resolution
• Knowledge of automotive repair and maintenance services such as brakes, alignments, and oil changes
• Excellent organizational and time-management abilities
• Proficient communication and interpersonal skills
• Ability to work in a fast-paced, customer-focused environment
• Familiarity with retail operations and inventory management is a plus
• High school diploma or equivalent; advanced education or certifications in automotive services are a plus
• Previous experience in an automotive service or management role will be highly regarded