Utilization Analyst

Job Description:

GENERAL DESCRIPTION OF POSITION

Drives the utilization of our drivers by identifying bottle necks in the loading/unloading process and ensures we are compensated for all detention time as applicable. Controls accuracy of dwell and detention related data for a group of customers by auditing information, actively participating in the detention process, and contacting drivers and shippers on a daily basis for status updates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Monitor a select group of customers on a real time basis to ensure our drivers are being loaded and unloaded on time. In the event of detention, ensures the accuracy of all information by reaching out to the driver or customer for information.

2. Qualifies the driver for detention pay eligibility based on meeting certain requirements. Develop and maintain audit processes for time based tables and reports. Recognize repeating patterns in customer payment and detention times and actively works with Sales to manage

3. Manage all requirements in regards to the detention process with the customer to ensure we are meeting all expectations. Respond in a timely manner to customer or internal inquiries regarding assigned accounts with any data clarifications or process explanations.

4. Assists in the department action plans that support the company's strategic business plan. Ability to provide requested reports on an ad hoc basis by utilizing existing reporting tools or writing custom queries based on the nature of the request.

5. Must utilize down time to develop key skills associated with improving accuracy and efficiency, including expanding SQL and Excel abilities as well as furthering knowledge of operations. Learn and provide backup support to all team functions. Contributes to team effort by recognizing and implementing new efficiencies and process improvements.

Excellent Benefits Package including:

• Medical Insurance

• Dental Insurance

• Prescription Discount Card

• Paid Vacation

• Paid Life Insurance

• 401k match

• Bonus Potential

• Employee Assistance Program

EDUCATION AND EXPERIENCE

Prefer a four year college degree with an emphasis in a related field to the position plus 1 - 2 years related experience and/or training. An equivalent combination of education and experience will also be considered.

WORKING CONDITIONS

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision

Maverick Transportation, LLC is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religion, sexual orientation, gender identity, or any other characteristics protected under applicable law.