What are the responsibilities and job description for the Desktop Support Specialist position at Maverick Technology Partners?
FT Hybrid role, 3 days in the office, Ability to travel to clients onsite in and around the Boston area (Waltham, Cambridge, Boston)
- IT helpdesk technician, 3 years experience
- Solid Understanding of Identity Access Management and best practices is desired.
- Python or PowerShell scripting is a plus.
- Ability to travel to clients onsite in and around the Boston area (Waltham, Cambridge, Boston)
- Great communications and ability to work with our client users and customer VIP executives at their office locations.
- Self Starter. Able to work independently. Avid learner.
- Prior MSP experience is very helpful.
- Imaging to a workstation - For MS, it would be Intune and Apple Congi - knowledge here is key
- Laptop workstation setups & user onboards is the main functions with client office support that includes A/V media rooms, Wifi/Network, Printers, Phones, Level1 Helpdesk triage & troubleshooting etc.
- Supporting Level1/2 ticket requests for clients as part of the helpdesk team and rolls into our Helpdesk Manager/Lead
- Some background with Windows, including Windows 11 upgrade support and rollouts to laptops
- Azure and AWS knowledge are key
- Experience supporting VP-level laptop issues
- Some background in MacOS workstation support
- Some background with InTune, Kandj,i and similar imaging and deployment software
- Position will be reporting into our Quincy Marina Bay office.s
