What are the responsibilities and job description for the ServiceNow Engineer (W2 role) position at Maven Companies?
Job Details
Position: ServiceNow Software Engineer
Location: Rocklin, CA 95765 – 4 days onsite
Job Type: 6 Months Contract to start
Interview Process: 2 Rounds
About the job
You will be a part of the Business Workflow Automation team responsible for turning product requirements into designs, developing implementation plans, developing integrations and automated initiatives for both On-cloud and On-premise platforms. In the Software Engineer role, you will be responsible for the development of the service management framework, workflows, event management workflows, and business application workflows as well as integrations and tools capabilities. You will be at the forefront of IT Operations transformation, delivering cost savings, productivity gains, and user experience improvements. We are looking for a talented, driven, energetic individual to help accelerate our efforts, deepen team skills and be an integral part of our solutions-centric culture.
Day to day:
- Operational support across ServiceNow, focusing on CMDB, ITSM, and ITOM Discovery modules.
- Someone who can Provide reference example and outcome of what they accomplish in some of the module like CMDB, ITOM Discovery
- Good understanding work load editor, Automation.
- Operational support
- Prioritize stories and projects
- CMDB and ITOM of discovery and service mapping
- Automation – workflow editor and designer
- Primarily Service Now but also handle Slack.
- Currently running AI help through SNOW – but there is more data that they want to start exploring
- ITMS modules, change management,
- Integration? –yes, with JIRA, more of a roadmap item
- Maintaining for now – Use Morpheus for build automation and integration
QUALIFICATIONS:
- 4 years working in the ITSM or IT services/consulting industry preferred
- 2 years coding Service Now features or similar platforms preferred
- Experience with ITIL Foundation level and other frameworks such as COBIT, IT4IT beneficial
- Experience with Web Services, API’s, Database-level integrations/ETL
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Java etc.) and working a SaaS environment
- Experience in driving design and strategy around tools
- Knowledge of technical components such as LDAP, VPN, SSL, and other technologies
- Must be fluent in English, both written and spoken
- Degree or equivalent, preferably in Information Technology and proven experience in technical development roles.