What are the responsibilities and job description for the Retail Program Manager position at Maven Companies Inc.?
Job Summary
We are seeking an experienced Retail Program Manager to lead and coordinate strategic technology and business initiatives . The ideal candidate will have strong experience managing retail technology programs, cross-functional teams, project delivery, and stakeholder relationships in a fast-paced retail environment. This role requires a hands-on leader who can drive program execution, manage dependencies, mitigate risks, and ensure successful delivery of business and technology objectives.
Key Responsibilities
- Lead end-to-end program management for retail technology initiatives, ensuring delivery within defined timelines, scope, and budget.
- Partner with business stakeholders, product owners, engineering teams, and IT leadership to define program goals, priorities, and deliverables.
- Manage multiple concurrent projects involving retail platforms, ecommerce, digital transformation, and enterprise applications.
- Develop and maintain program roadmaps, project plans, milestones, resource plans, and status reports.
- Coordinate cross-functional teams across business, technology, operations, and external vendors.
- Identify and manage program risks, issues, dependencies, and change requests, driving timely resolution.
- Facilitate stakeholder meetings, executive reviews, steering committee discussions, and program governance activities.
- Track program performance using KPIs, delivery metrics, budgets, and resource utilization.
- Drive Agile program execution, sprint planning, backlog coordination, release planning, and delivery tracking where applicable.
- Manage vendor relationships, escalations, and delivery commitments to ensure alignment with business expectations.
- Support change management, testing coordination, deployment planning, and post-implementation reviews.
- Identify opportunities to improve program delivery processes, operational efficiency, and collaboration across teams.
Required Qualifications
- 8 years of experience in program management, project management, or technology delivery, preferably within the retail industry.
- Proven experience managing large-scale retail technology programs and complex cross-functional initiatives.
- Strong understanding of retail business processes, including merchandising, inventory management, order management, supply chain, stores, and ecommerce.
- Experience working with enterprise applications, digital commerce platforms, system integrations, and technology modernization initiatives.
- Proficiency in program planning, risk management, stakeholder communication, budget tracking, and executive reporting.
- Experience with Agile, Scrum, Waterfall, or hybrid project delivery methodologies.
- Strong leadership, communication, negotiation, and problem-solving skills.
- Ability to manage competing priorities and drive accountability across multiple teams.
- Experience with program management tools such as Jira, Confluence, Microsoft Project, or equivalent.
Preferred Qualifications
- Experience supporting major retail brands, preferably in specialty retail, home furnishings, or ecommerce.
- Familiarity with omnichannel retail, POS systems, OMS, ERP, WMS, and digital commerce ecosystems.
- Experience managing vendor-led technology implementations and enterprise integrations.
- PMP, PgMP, CSM, or other relevant certifications.
- Experience working with geographically distributed teams and senior business stakeholders.