What are the responsibilities and job description for the Dispatcher position at Mauzy?
Overview
As Dispatcher For Mauzy Cooling Heating Plumbing & Electrical you are responsible for coordinating and efficiently scheduling our technicians and installers to job sites. The ideal candidate for this position has excellent communication & multitasking skills and a proven track record in dispatching.
Mauzy Cooling Heating Plumbing & Electrical is a top-notch Southern California contractor focused on providing significant value to our residential customers. We’ve been in business 55 years and our growth continues due to our great reputation and company culture. Our teams are treated like family, so they can treat our customers with the same respect. If you are looking for a new opportunity, apply today!
Responsibilities:
- Dispatching service technicians to work sites.
- Scheduling and processing appointments
- Contacting customers to confirm appointments.
- Coordinate the transportation movement of technicians.
- Maintain efficient driving schedules.
- Must maintain a matrix with the technicians’ routes and start locations.
- Forecast a workload for 2-3 days in advance.
- Respond to inquiries from clients related to jobs performed by technicians.
Qualifications:
- 4 years of dispatching experience
- Service Titan Experience is a plus
- Strong decision-making abilities
- Multitasking and time management skills with the ability to prioritize.
- Strong verbal and written communication skills
- Proficient knowledge of the service area and routes
- Ability to work flexible hours and weekends as necessary.
Pay Transparency:
The starting rate for this opportunity ranges from $18-$24/hr. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.
Physical Demands:
- Stand/Sit: Must be able to remain in stationary position 50% of the time.
- May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run
- May be required to drive and sit for long periods of time
- Must be able to maneuver up to 25 lb. by lifting, carrying, pushing or pulling.
- May be required to work in outdoor weather conditions.
We are an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.
Salary : $18 - $24