Sales Coordinator

Company Description

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani

Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Job Description

The base salary range for this position is $27.00 - $28.50 hourly.

Our Sales Coordinator is the gatekeeper for all sales and marketing systems and reporting needs. This role provides administrative support to the sales team and handles the reporting and ongoing sales system updates. The ideal candidate is well-organized, analytical, a critical thinker, and self-motivated. The successful candidate must be able to coordinate the daily needs of the remote and on-site sales team. He or she will be comfortable with guest-facing interactions, have strong written communication ability with clients, conduct face-to-face meetings with various departments on behalf of the remote sales team, and be proficient with technology. The ideal candidate will have the ability and desire to develop expert-level proficiency in hospitality industry-specific systems.

• Support Mauna Lani's revenue goals by generating group business and organizing direct sales efforts via phone, email, and in-person meetings.
• Evaluate opportunities for developing new business sources and build effective relationships with group and transient accounts.
• Accurately maintain and update the Delphi / Salesforce database of clients.
• Respond to phone calls, emails, and RFPs within 24 hours, maintaining professional communication standards.
• Collaborate with tourism organizations to maximize opportunities for {NAME} and target key accounts for familiarization trips.
• Support and participate in daily calls with the Director of Sales as needed.
• Maintain ethical and professional standards of sales service, including adherence to company policies and procedures.
• Work flexible hours, travel as required, and be located on property at Mauna Lani.
• Perform other duties as directed, developed, or assigned.
• Ability to perform various physical activities such as reaching, bending, pushing, and lifting to 25 lbs. occasionally.
• Constant need for finger dexterity and visual acuity to view small print and details.
• Ability to stand for long periods and walk frequently for property inspections.
• Hearing capability to communicate effectively via telephone and respond to emergencies.
  
  

Qualifications

Required

• Four year college degree or equivalent education/experience.
• Minimum 5 years of sales experience in a related position in a luxury hotel sales environment.
• Demonstrated record of driving sales revenues in a luxury hotel environment.
  
  

Desirable

• Prior experience working in a sales office setting.
• Prior experience working with professional organizations that support leisure/transient hotel sales.
  
  

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.