Shop Foreman - MM

Description

As Service Foreman, you are responsible for overseeing day-to-day operations of the service department, including supervising service technicians, ensuring high-quality repair work, and optimizing workflow efficiency. This role acts as a key liaison between service team and management, ensuring that service objectives are met while maintaining a high standard of customer satisfaction. You are to model behaviors and a culture for success including integrity, respect, drive, community, fun and pride without ego, with self-confidence, and creativity. 

Job Duties and Responsibilities including, but not limited to: 

• Ensures work is completed as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.  
• Assists technicians in developing their skills. 
• Understands and ensures compliance with manufacturer warranty and policy procedures. 
• Ensures that all repairs are assigned to technicians in accordance with dealership guidelines. 
• Provides technical support for technicians when necessary. 
• Accounts for all documents; ensures that none are missing and processed correctly. 
• Manages all guest complaints in a timely manner. 
• Fills in for service advisor when necessary. 
• Strives for harmony and teamwork within the department and with all other departments. 
• Reports machinery defects or malfunctions to service manager. 
• Ensures that customers’ cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle. 
• Supports to keep the service drive, bays, and shop area clean on a daily basis. 
• Operates all tools and equipment in a safe manner. Reports any safety issues immediately to management. 
• Ensure compliance with all applicable laws, rules, regulations (i.e. OSHA Right-to-Know), and standards to maintain the legality and business integrity of Dealership. 
• Maintain high-quality control of service repairs to minimizes comebacks.  
• Maintain safe work environment. 
• Other tasks as assigned. 

Qualifications

• Strong motivation. 

• Ability to manage change and detail-oriented processes. 

• Maintain a valid driver's license with a clean record. 

• Comply with all dealership and manufacturer job-related training and requirements. 

• Adhere to the employee handbook policies and procedures. 

• Proficient computer skills, including Excel. 

• Ability to achieve goals with high guest satisfaction ratings. 

• Strong communication skills, both verbal and written. 

Salary : $60,000 - $100,000