What are the responsibilities and job description for the Commercial / Fleet Service Advisor – Great Pay + No Weekends + Team You Can Count On! position at Matthews Motors?
Description
We’re Hiring a Commercial Service Pro — and We Take Care of Our People.
If you know how to keep fleet customers happy, technicians productive, and service bays moving — this is the place for you.
Matthews Motors is a fast-growing commercial truck dealership and upfitter with over 35 years serving fleets, municipalities, and owner-operators across the Southeast. We’re looking for a Commercial / Fleet Service Advisor who can manage repair orders from start to finish — combining communication, coordination, and accountability to keep trucks on the road and customers coming back.
You’ll be the front line between our technicians and our clients — ensuring jobs are quoted correctly, scheduled efficiently, and completed with precision. If you thrive in a fast-paced shop and take pride in doing things right, you’ll fit right in here.
What You’ll Do
- Own the repair process — from customer check-in to final delivery and invoicing
- Build and maintain strong relationships with commercial and fleet customers through consistent communication and follow-up
- Create accurate repair orders, quotes, and cost/time estimates for each job
- Coordinate scheduling and technician assignments to maximize shop efficiency
- Verify warranty and policy coverage and ensure documentation is complete
- Communicate updates clearly to customers and internal teams throughout each repair
- Work closely with the Parts Department to ensure parts accuracy and timely procurement
- Ensure on-time delivery of completed repairs with thorough quality checks and customer walkthroughs
- Follow up post-service to ensure satisfaction and encourage repeat business
What We Offer
- No Weekends – Monday through Friday, 8:00 AM to 5:00 PM
- Competitive Pay Performance Incentives
- 401k Matching (6%) – **Industry Leading**
- Health, Dental, and Vision Insurance with Company Contribution
- Paid Time Off Holidays
- Paid Training & Career Development Opportunities
- Stable, Year-Round Work – no seasonal layoffs
- Strong Team Culture – tight-knit, respectful, and built on integrity
Requirements
What You Bring
- 2 years of experience as a Service Advisor, Service Writer, or Fleet Coordinator (commercial truck or diesel background preferred)
- Understanding of fleet operations, preventive maintenance, and DOT requirements
- Excellent communication and multitasking skills — you can balance priorities without dropping details
- Professional and positive attitude — you take pride in doing the job right
- Familiarity with ERP or DMS systems and digital repair order workflows
- A team-first mindset and commitment to taking care of customers and coworkers
Ready to Join the Team?
If you’re a customer-driven Service Advisor looking for a better work-life balance and a shop that values professionalism, hit “Apply” or call/text 706-722-3997 to connect directly with our team.
Matthews Motors – Where Service Meets Reliability.