What are the responsibilities and job description for the Insurance Customer Service Rep position at Matthew Graham Insurance Agency LLC?
Job Overview
Matthew Graham Insurance Agency LLC has been a trusted Allstate agency for over 20 years, built on a foundation of honesty, integrity, and strong ethical standards. We operate in a team-driven environment where performance matters and customer service is always a priority. Our culture is grounded in a family-first mindset, with the understanding that strong results create flexibility and opportunity for everyone. The agency owner is highly accessible and actively involved, providing guidance, support, and real-time coaching to help team members succeed. This is a place where effort is recognized, teamwork is expected, and individuals are motivated to continuously improve.
We’re seeking an Insurance Customer Service Representative who is organized and service-focused. This role is ideal for someone who enjoys helping people and identifying opportunities to add value during everyday customer interactions. You will handle day-to-day service needs such as answering calls, processing payments, and making policy updates, while also supporting the sales team by identifying and referring potential opportunities.
- Base salary of $40,000 to $50,000 based on experience
- Paid time off
- Retirement plan
- Hands-on training and licensing assistance
- Mon-Fri schedule with weekends off
- Growth opportunity into a sales role
If you are looking to build a long-term career in a fast-paced agency where you can develop your skills and grow into new opportunities, apply today!
Salary Range: $40,000.00 - $50,000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)Hands on Training
Mon-Fri Schedule
Retirement Plan
Bonus Opportunities
Licensing Assistance
Requirements
- Strong phone and communication skills
- Comfortable using computers and agency systems
- Hardworking and self-motivated
- Detail-oriented and organized
- Ability to identify sales opportunities in daily tasks
- Team-oriented mindset
Responsibilities
- Answer incoming calls and assist customers
- Process premium payments accurately
- Discuss coverage and answer policy questions
- Make policy changes and updates
- Identify opportunities and refer leads to the sales team
- Provide professional and efficient customer service
Salary : $40,000 - $50,000