What are the responsibilities and job description for the Office Administrator position at Mattheis Plumbing?
Job Summary
We are seeking a highly organized and detail-oriented Office Administrator to join our team. The ideal candidate will be responsible for managing daily office operations, providing exceptional customer service, and supporting various administrative functions. This role requires strong computer literacy, excellent communication skills, and the ability to multitask efficiently in a fast-paced environment. Knowledge of plumbing materials is a plus, but not required. The Office Administrator will play a vital role in maintaining smooth office workflows and ensuring client satisfaction.
Duties
- Speak with customers to understand issues and schedule service calls quickly and efficiently
- Utilize QuickBooks for bookkeeping tasks such as invoicing, expense tracking, and financial record management
- Provide customer support via phone, email, and in person, demonstrating excellent phone etiquette and customer service skills
- Assist with inventory management and materials procurement processes
- Use critical thinking to prioritize jobs and respond to customer needs
- Dispatch technicians and coordinate daily service schedules
- Handle customer concerns with patience and problem-solving skills
- Process payments and assist with basic accounts receivable tasks
- Follow up on outstanding invoices and assist with collections
- Maintain accurate records, handle data entry, filing, and document proofreading to ensure accuracy and organization
Experience
- Prior office management or administrative experience preferred
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with QuickBooks or similar bookkeeping software is highly advantageous
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent written and verbal communication skills
- Proven experience in customer service roles with a focus on client satisfaction
- Ability to manage time efficiently while handling multiple responsibilities simultaneously
- Knowledge of plumbing materials is a plus, but not required
We encourage candidates who are reliable, professional, and detail-orientated to apply for this exciting job opportunity!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- QuickBooks: 1 year (Preferred)
Location:
- Pierre, SD 57501 (Preferred)
Work Location: In person
Salary : $20 - $25