What are the responsibilities and job description for the Engagement Specialist - Knoxville position at Matter Health?
About Matter Health
Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities.
Our mission is simple: to improve healthcare access by meeting patients where they are, building trusted relationships within the communities we serve. We are rapidly expanding across Tennessee and seeking mission-driven professionals who thrive in fast-paced, people-centered environments.
Total Healthcare. Where you live.
About The Role
The Engagement Specialist is a key relationship-builder and community representative in Matter Health’s care model. In this role, you will engage older adults in assigned communities, support patients in navigating their healthcare journey, and drive efforts in connection, outreach, enrollment, and retention.
This highly interactive, field-based position is perfect for someone who enjoys building trust, connecting face-to-face, and making a meaningful impact within underserved communities. Engagement Specialists work closely with both operational and clinical teams to ensure patients are engaged, supported, and connected to care.
The ideal candidate is compassionate, outgoing, organized, and thrives in a fast-paced environment where relationship-building and community engagement are central.
What You’ll Do
We believe that where someone lives should never determine the care they receive. Every team member at Matter Health plays an essential part in improving healthcare access for older adults historically underserved by traditional healthcare systems.
This is not just our mission statement—it's the work we do every day.
Total Healthcare. Where you live.
Working at Matter Health
We’re committed to supporting the whole person—at work and beyond. Benefits for full-time team members begin the first of the month following your start date.
Health & Wellness
Equal Opportunity Employer
Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are dedicated to creating an environment where every team member feels valued, respected, and supported.
Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities.
Our mission is simple: to improve healthcare access by meeting patients where they are, building trusted relationships within the communities we serve. We are rapidly expanding across Tennessee and seeking mission-driven professionals who thrive in fast-paced, people-centered environments.
Total Healthcare. Where you live.
About The Role
The Engagement Specialist is a key relationship-builder and community representative in Matter Health’s care model. In this role, you will engage older adults in assigned communities, support patients in navigating their healthcare journey, and drive efforts in connection, outreach, enrollment, and retention.
This highly interactive, field-based position is perfect for someone who enjoys building trust, connecting face-to-face, and making a meaningful impact within underserved communities. Engagement Specialists work closely with both operational and clinical teams to ensure patients are engaged, supported, and connected to care.
The ideal candidate is compassionate, outgoing, organized, and thrives in a fast-paced environment where relationship-building and community engagement are central.
What You’ll Do
- Build trusted relationships with older adult patients and community members
- Maintain a visible and consistent presence within assigned communities
- Support patients through their care journey, including outreach, scheduling, enrollment, and follow-up
- Educate patients on Matter Health’s care model and guide them through available services
- Conduct outreach through in-person visits, phone calls, and community events
- Partner closely with clinical and operational teams to support ongoing patient engagement and retention
- Identify barriers to care and support patients with empathy, compassion, and urgency
- Track outreach activities and patient interactions using Salesforce and internal systems
- Serve as a trusted community resource and advocate for patients
- Build awareness and foster engagement within local communities and housing sites
- 1–2 years of experience in community outreach, healthcare, customer service, hospitality, sales, or other relationship-focused roles
- Strong communication, relationship-building, and interpersonal skills
- Compassion for seniors and underserved populations
- Organized, proactive, and comfortable working in a fast-moving environment
- Ability to work independently while collaborating closely with cross-functional teams
- Comfortable working in community-based and field environments
- Valid driver’s license and reliable transportation required
- Experience with Salesforce, healthcare outreach, Medicare populations, or community engagement is a plus
- Bilingual Spanish is a plus
We believe that where someone lives should never determine the care they receive. Every team member at Matter Health plays an essential part in improving healthcare access for older adults historically underserved by traditional healthcare systems.
This is not just our mission statement—it's the work we do every day.
Total Healthcare. Where you live.
Working at Matter Health
We’re committed to supporting the whole person—at work and beyond. Benefits for full-time team members begin the first of the month following your start date.
Health & Wellness
- Medical, dental, and vision coverage
- Employer-funded HSA and FSA options
- Employer-paid life and disability insurance
- Voluntary illness, accident, and hospitalization coverage
- Access to Matter Health’s in-person and virtual care services
- Competitive compensation
- 401(k) with company match beginning at day 60
- Access to financial wellness resources and support
- Up to 4 weeks of PTO
- 10 paid company holidays
- 2 volunteer days annually to support causes meaningful to you
Equal Opportunity Employer
Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are dedicated to creating an environment where every team member feels valued, respected, and supported.