What are the responsibilities and job description for the Front Desk Receptionist position at Matt's Auto Care?
Matt's Auto Care is seeking a friendly, organized, and dependable Front Desk Receptionist to be the first point of contact for our customers. This position is responsible for providing outstanding customer service, answering phones, scheduling appointments, assisting with estimates and invoices, and helping keep the shop running efficiently.
Responsibilities
- Greet customers in a professional and welcoming manner
- Answer incoming phone calls and respond to customer inquiries
- Schedule appointments and manage the daily service calendar
- Check vehicles in and out for service
- Communicate repair updates to customers
- Prepare and process repair orders and invoices
- Collect payments and balance the cash drawer when needed
- Maintain accurate customer and vehicle records
- Order and maintain office supplies
- Keep the reception area clean and organized
- Assist the service advisor and technicians with administrative tasks
- Handle customer concerns professionally and escalate issues when necessary
- Follow up with customers after repairs to ensure satisfaction
Qualifications
- High school diploma or equivalent
- Previous customer service or receptionist experience preferred
- Automotive industry experience is a plus but not required
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Professional appearance and positive attitude
- Valid driver's license preferred
Skills
- Exceptional customer service
- Strong telephone etiquette
- Time management
- Attention to detail
- Problem-solving
- Teamwork
- Basic math and cash-handling skills
Physical Requirements
- Sit and stand for extended periods
- Lift up to 25 pounds occasionally
- Work in an office located within an active automotive repair facility
Pay: $15.00 - $20.00 per hour
Work Location: In person
Salary : $15 - $20