What are the responsibilities and job description for the Inbound Cargo Operations Manager position at Matson, Inc.?
Description
Position at Matson Navigation Company, Inc
About Us
Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world’s largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.
We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program.
Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family. Join our team and help us move freight better than anyone.
Learn more at matson.com.
About The Role
The Inbound China Cargo Operations Manager position is responsible for the management and administrative duties associated with the Matson China/Guam Service Office Clerical Unit personnel as well as Billing/ Reefer Services desk. This position will resolve all grievances connected with the Matson's Office Clerical Unit collective bargaining agreement. The position will hire employees and administer discipline as necessary.
The position has primary responsibility for CLX and MAX service eastbound cargo operations. The incumbent liaises with SSAT LB personnel to ensure successful and effective operations of the China service. This includes the performance standards for truck turn time, next day availability, and intermodal availability for CLX and MAX cargo. This position has primary communication responsibility with Matson's customs broker/agent for vessel clearances as well as CBP for any issues related to cargo and clearances. This position has responsibility over review and implementation of demurrage and detention billing related to CLX and MAX services.
Nature and Scope
The incumbent is responsible for the EB China service operations on CLX to include meeting the delivery requirements of next day availability at Shippers Transport, off dock intermodal services, truck turn times at off dock Shippers Transport Express yards and the effective performance of our custom's broker/agent. Coordinate with Phoenix CSC to ensure all service requirements are met. The incumbent performs supervisory duties with authority to coordinate workflow, to monitor the general conduct, tardiness, attendance, and quality and quantity of work performed consistent with department standards.
The incumbent must possess excellent people skills, communications skills, both verbal and written, the ability to analyze operational information needs and recommend improvements, the ability to maintain positive rapport with personnel at all levels of the company and the ability to work on his/her own, with minimal direction. The incumbent must have the ability to organize and manage multiple priorities as well as excellent skills in decision-making, analysis and problem solving.
What You’ll Do
At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.
#MI
Matson is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.
Position at Matson Navigation Company, Inc
About Us
Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world’s largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.
We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program.
Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family. Join our team and help us move freight better than anyone.
Learn more at matson.com.
About The Role
The Inbound China Cargo Operations Manager position is responsible for the management and administrative duties associated with the Matson China/Guam Service Office Clerical Unit personnel as well as Billing/ Reefer Services desk. This position will resolve all grievances connected with the Matson's Office Clerical Unit collective bargaining agreement. The position will hire employees and administer discipline as necessary.
The position has primary responsibility for CLX and MAX service eastbound cargo operations. The incumbent liaises with SSAT LB personnel to ensure successful and effective operations of the China service. This includes the performance standards for truck turn time, next day availability, and intermodal availability for CLX and MAX cargo. This position has primary communication responsibility with Matson's customs broker/agent for vessel clearances as well as CBP for any issues related to cargo and clearances. This position has responsibility over review and implementation of demurrage and detention billing related to CLX and MAX services.
Nature and Scope
The incumbent is responsible for the EB China service operations on CLX to include meeting the delivery requirements of next day availability at Shippers Transport, off dock intermodal services, truck turn times at off dock Shippers Transport Express yards and the effective performance of our custom's broker/agent. Coordinate with Phoenix CSC to ensure all service requirements are met. The incumbent performs supervisory duties with authority to coordinate workflow, to monitor the general conduct, tardiness, attendance, and quality and quantity of work performed consistent with department standards.
The incumbent must possess excellent people skills, communications skills, both verbal and written, the ability to analyze operational information needs and recommend improvements, the ability to maintain positive rapport with personnel at all levels of the company and the ability to work on his/her own, with minimal direction. The incumbent must have the ability to organize and manage multiple priorities as well as excellent skills in decision-making, analysis and problem solving.
What You’ll Do
- This position has primary responsibility for the management of Matson's Office Clerical Unit employees in the Long Beach office.
- The position administers the collective bargaining agreement and resolves grievances connected with contract to ensure proper, fair, and consistent application of the agreement. The incumbent maintains all records in support of the company's position.
- Responsible to supervise all daily tasks within the department to ensure the work is completed in a timely and professional manner.
- Responsible to supervise the progress of Eastbound China/Guam and Billing desks to ensure cargo is moving through the terminals within the performance standards.
- Responsible to supervise the necessary preparations for inbound cargo such as notices of arrival, special premounts, diversions, manifest changes, and other special requests. Ensure proper communication between office staff, terminals, and Customer Service Center.
- Responsible for meeting the next day availability for cargo moving to Shippers Transport and the cargo moving off dock to the rail.
- Work with the various government agencies for the proper release of the cargo for Customs, USDA and USCG.
- Work closely with Customer Service and China staff in Headquarters on vessel schedule, cut offs, equipment availability, and Custom’s issues associated with the Westbound freight.
- Work closely with Sales to ensure “HOT” high priority cargo is delivered in the time frame requested to meet or exceed the customer’s expectations.
- Effective leadership and management skills
- Decision making
- Ability to organize and manage multiple priorities
- Problem analysis and problem resolution
- Ability to think ahead and plan
- Excellent interpersonal and communications skills
- Computer proficiency with Word, Excel, and Power Point software programs
- Bachelor’s degree, or equivalent work experience
- 3-5 years of experience in a supervisory position, preferably in a union environment
- Transportation industry/container yard experience desirable
- Sitting 50 minutes per hour
- Available to respond to operational duties 24/7
At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.
#MI
Matson is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.
Salary : $96,000 - $130,560